Customer Service Administrative Assistant
Resume:
Martha P. Durley
Brooklyn, New York
11216
************@*****.***
OBJECTIVE:
To contribute to your organization’s success through the use of
exceptional customer service and administrative skills.
COMPUTER SKILLS
• Typing 50 wpm
• MS Word, Excel, PowerPoint
• Fax machine, Copy Machine
• Outlook, Publisher
Good Temps MTA Customer Service
November 2009-July 2011
Processed and Mailed Delay Verification Letters.
Verified, copied and mailed Customer Service Letters.
Data Entry Para transit Complaints.
East New York Clubhouse Volunteer as Administrative Assistant
January 2009-January 2012
Maintain records with Data Entry of information as needed.
Investigate new companies to create jobs.
Typed, filed, faxed and answered phones.
City Sights Tours Receptionist/Clerical
April 2007-April 2008
Tallied totals of bus passengers.
Coordinated how and when lost and found items would be picked up.
Assisted Receptionist with inquiries by phone.
Metropolitan Employment Agency, Oliver Staffing
August 2004-April 2007
Receptionist/Administrative Assistant
Worked in Corporate and Non Profit companies as Receptionist
Typed, filed, and faxed documents.
Directed phone calls to appropriate person.
OCE Receptionist/Administrative Assistant
July 2003-August 2004
Ordered supplies as needed.
Coordinated front desk for new recruits every week.
Assisted Generalists with projects.
Used Microsoft Word and Excel to enhance office productivity.
Soho Wellness Center, Receptionist/Administrative Assistant
February 1998-July 2002
Organized booking of conference rooms for meetings.
Set up appointments for different services offered at center.
Handled payments made in cash and credit card.
Air France Reservations/Sales Agent February
1994-February 1998
Updated information for flights.
Responsible for exclusive arrangements for First Class and Concorde.
Assisted supervisor with training of seasonal and part time agents.
EDUCATION
High School Diploma Fiorella Laguardia
Certificate in Travel and Tourism CTI
Certificate in Administrative Skills First Step
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