Customer Service Management U.S. Army Experience
Resume:
Banicka A. Johnson
Miami, FL 33169
*******.**********@*****.***
Summary of Qualifications
Extremely motivated and results-driven individual with exceptional
communication skills and an extensive background in the following broad-
based competencies:
RECORD-KEEPING
INVENTORY CONTROL
CUSTOMER SERVICE
CALENDAR MANAGEMENT
AUTOMATED SYSTEMS
PHONE/OFFICE RECEPTION
FILE SET-UP
POLICY COMPLIANCE
CORRESPONDENCE
. 4 YEARS OF PROGRESSIVELY RESPONSIBLE ADMINISTRATIVE EXPERIENCE IN A
MILITARY ENVIRONMENT
. DEMONSTRATED LEADERSHIP CAPABILITIES, ABLE TO PROVIDE MOTIVATION AND
LEAD BY EXAMPLE
. UTILIZE SOUND JUDGMENT WHEN MAKING CRITICAL, TIME-SENSITIVE DECISIONS
. ABILITY TO COMMUNICATE CLEARLY AND CONCISELY TO A BROAD AUDIENCE
. Adept and experienced in problem solving and planning
. COMPUTER PROFICIENT; FAMILIAR WITH MS WINDOWS AND OFFICE, AS WELL AS
MILITARY SUPPLY PROGRAMS
. TYPE 50 WPM; 10-KEY EXPERIENCE
. TRACK RECORD OF MULTIPLE MILITARY AWARDS FOR EXCELLENT LEADERSHIP AND
JOB PERFORMANCE, INCLUDING 3 ARMY ACHIEVEMENT MEDALS, A NATIONAL
DEFENSE SERVICE MEDAL, AND A GLOBAL WAR ON TERRORISM SERVICE MEDAL
PROFESSIONAL EXPERIENCE
U.S. Army - Unit Supply Specialist 2005 - 2009
Fort Benning, GA
. Provided administrative and supply support for 240 new recruits every
14 weeks
. MAINTAINED PURCHASE/INVENTORY RECORDS, PREPARED BUDGET REPORTS, AND
POSTED TRANSACTIONS TO APPROPRIATE PROPERTY BOOKS
. ENSURED CONSISTENT COMPLIANCE WITH ALL ESTABLISHED POLICIES AND
PROCEDURES, INCLUDING REGULATORY REQUIREMENTS FOR HANDLING AND
TRANSPORTING MEDICAL WASTE
. COMPOSED LETTERS, CHARTS, REPORTS MEMORANDA AND OTHER DOCUMENTS USING
MICROSOFT WORD AND POWERPOINT
. ASSISTED WITH THE MANAGEMENT OF SENSITIVE AND CONFIDENTIAL PERSONNEL
MATTERS; MAINTAINED PERSONNEL FILES, AND PROCESSED PERSONNEL ACTIONS
SUCH AS AWARDS AND EVALUATIONS
. ADMINISTERED AUTOMATED SUPPLY SYSTEM USED TO ACCOUNT FOR SUPPLIES AND
EQUIPMENT
. MANAGED EQUIPMENT VALUED AT MORE THAN $10K, WITH AN OPERATING BUDGET
OF $12K
. SET UP AND MAINTAINED RECORDS AND FILING SYSTEM
. IDENTIFIED METHODS OF IMPROVING OPERATIONAL PERFORMANCE AND CUSTOMER
SERVICE
. PERFORMED COMPUTER SYSTEM RESEARCH AS NECESSARY TO RESPOND TO
REQUESTS FOR INFORMATION
. DETERMINED PROPER STORAGE METHODS FOR SUPPLIES BASED ON TURNOVER,
ENVIRONMENTAL FACTORS, AND PHYSICAL CAPABILITIES OF FACILITIES
. VERIFIED ITEM NUMBERS AND DESCRIPTIONS, AND PROCESSED SUPPLY ORDERS
. RESPONDED TO INQUIRIES FROM CUSTOMERS ABOUT ITEM AVAILABILITY AND
ORDER STATUS
. MANAGED ARMS ROOMS, WITH ACCOUNTABILITY FOR WEAPONS AND AMMUNITION
. DEVELOPED AND MAINTAINED EFFECTIVELY WORKING RELATIONSHIPS WITH ALL
SUPPLY SOURCES
. ROUTINELY BRIEFED MANAGEMENT STAFF ON SUPPLY AND BUDGET STATUS
. ESTABLISHED SUPPLY DISCIPLINE PROGRAM THAT SAVED MORE THAN $9K IN THE
2007 OPERATIONAL BUDGET
EDUCATION
Brown Mackie College, Miami, FL Pursuing Associate of Science Degree Health
Care Management 2013-Present
Brown Mackie College, Miami, FL Associate of Science Degree Business
Management 2013
Miami Job Corps, Miami, FL, Business Clerical Certification 2004
Contact this candidate