Manager Customer Service
Resume:
Bellaire, TX *****
Sebastian
Godfrey
*************@*******.***
Account Management Professional
Creative, innovative, forward thinking individual who adapts quickly to new systems and
methods. Looking for a position in an organization to further my knowledge and gain valuable
experiences.
Highlights of Qualifications
15 years of account management financial planning, and customer service experience from multiple
industries.
Well-developed interpersonal skills, easily able to establish and maintain favorable rapport with clients
and staff from all cultures and organizational backgrounds.
High level of personal and professional integrity – passionate about achieving organizational success.
Sophisticated understanding of financial business, account management, purchasing, information
management, and logistic controls.
Technical skills include Microsoft Office Suite, Lotus Notes, SAP, Cintrix and Quick books with the
ability to quickly learn new applications and systems.
Career Path
StratMar Financial Retailer
Airport Marketing Representative
December 2012- August 2013
• Selling and marketing Chase Bank major credit cards.
• Collecting and verifying sensitive data.
• Working closely with upper management to achieve project and program goals.
• Educating consumer on terms, conditions, interest, and responsible use of credit.
MarketForce
Account manager
July 2010- December 2012
• Selling, marketing and promote new products entering the market.
• Set up displays to promote new and existing products, required 75% travel.
• Conducted weekly audit of products and merchandise.
• Imputing numerical data, high detail to accuracy.
• Working closely with marketing and upper management to resolve issues, implement strategies and
improve product visibility and consumption.
TruGreen Lawn Care –Houston, TX
Account manager
May 2011-November 2011
• Manage accounts of existing and new customers.
• Estimate annual cost for services and future expenses..
• Expert cold calling sales, follow up calls, face to face, scheduling meetings assigning service dates
and presentations
• Conduct thorough evaluations to resolve problems, document findings, and develop course(s) of
action.
American Income Life Insurance Houston, TX
Insurance Account manager
July 2009 – May 2010
Selling new and existing insurance policies whole, term, final expenses, and accidental insurance.
8-10 daily presentations on existing products, cold calling, scheduling appointments and conduct
follow ups. Required 75% travel.
Conduct extensive examination of documents for signatures and accuracy. In addition to collecting oral
specimen for laboratory use.
Collect payments, issue receipts, forecast annual budgets and work closely with upper management to
overcome objectives.
Macy’s Loss Prevention – Houston, TX
Loss Asset Prevention
May 2007 – March 2008
• Controller of company assets, employees, vendors and operations.
• Produced weekly detail audits of store products.
• Managed groups of 500 plus employees, monitoring operation via closed caption T.V. and camera.
• Document all occurrences; perform tracing and tracking company assets and preparing data reports
Conduct bi-weekly safety courses and daily system tests.
Lincoln & Carr Associates – Houston, TX
Retirement Accounts manager
January 2007 – November 2007
Selling and Enrolling qualified candidates in annuity retirement savings plans. Upgraded existing
accounts and expanded new customer base.
Conduct thorough document examination for accuracy. Required 75% of travel.
Cold calling, 7-10 daily presentations, data base management, schedule meetings and group
presentations.
Gather sensitive information, calculate annual contributions, forecast future needs and determine
course of actions based on forecast.
Attend weekly meetings, monthly refresher trainings and seminars.
LTD Financial Service – Houston, TX
Account Recovery manager
May 2006 – January 2007
Selling recovery plans to past due and delinquent accounts on behalf of banking institutions.
Conduct through examinations of received documents and determine course of action.
Cold calling, skip tracing, and third party contacts to resolve past due issues.
Retrieve, decipher, and transmit payments via data entry.
MemberWorks/Vertrue Inc. – Houston, TX
Account Service Representative
July 1999 – August 2005
Selling via cold calling and inbound/outbound calling 75 existing and new customers daily.
Imputing customer data via Siebel and AS400 software.
Corporate trainer of new hires. Managed groups of 15-20 people two bi-weekly for products and
software training necessary to perform the job.
Reduced the attrition rate, developed training plans, conducted product testing and introduction to the
work culture.
Conduct evaluations and make recommendations on the training process.
Computer Skills Office Skills
Microsoft Excel Excellent time manager
Microsoft Word Fast and eager learner
Microsoft Power Point Excellent communication skills
Microsoft Access Ability to successfully manage multiple
Lotus Notes projects
Fax Records Management
QuickBooks Spreadsheets/Reports
Webpage Design Executive Support
Moviemaker Office Management
SAP
Cintrix
Sebastian Godfrey
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Education
University of Houston-Downtown BBA Finance 2002-2006
Houston Community College Associate Science 2000-2002
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