Customer Service Administrative Assistant

SHANIAH VELASQUEZ

**** ******* **** ****** ***** Las Vegas, NV 89081

702-***-**** ********@*****.***

KEY SKILLS:

1. EXCELLENT CUSTOMER SERVICE AND PROBLEM SOLVING SKILLS

2. WORKS WELL UNDER PRESSURE AND UNDER STRICT DEADLINES

3. TIME MANAGEMENT SKILLS

4. TEAM PLAYER

5. PROFICIENT USE OF MICROSOFT WORD, EXCEL, OUTLOOK, AND POWER POINT

6. MANAGING SMALL GROUPS

7. TYPE 50 WPM

8. STRONG ATTENTION TO DETAIL

WORK EXPERIENCE:

Unemployed, Las Vegas, Nevada

06/2012-Current

College of Southern Nevada, Las Vegas, Nevada

03/2009-06/2012

Administrative Assistant I

1. Creating semester contracts for instructors

2. Answer and direct telephone calls

3. Assist students with class registration

4. Manage front desk staff of 5 or more

5. Maintain confidential student records

Unemployed, Las Vegas, Nevada

10/2008-03/2009

Radio Shack, Las Vegas, Nevada 07/2007-10/2008

Sales Associate

1. Wireless telephone & services sales

2. Cash handling

3. Provided excellent customer service

Unemployed, Las Vegas, NV

02/2006-07/2007

Verona's Belizean Restaurant, N Las Vegas, Nevada 01/2005-02/2006

Food Server

1. Served food and non-alcoholic beverages

2. Cash handling

3. Customer Service

Unemployed, Las Vegas, Nevada

01/2003-01/2005

EDUCATION:

Mojave High School, Diploma, June 2007

College of Southern Nevada, Nursing Assistant Certification, May 2009

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