Customer Service Technician

SAMUEL D TOSSIE **** S Mason Ave #H***

Tacoma, Washington 98409

***.******@*****.*** C: 253-***-****

OBJECTIVE

Position as a Maintenance Supervisor to apply extensive leadership skills, mechanical and electrical

equipment repair skills.

SUMMARY OF QUALIFICATIONS

• Four years experience as a Power Generation Equipment Technician working in the US.

Army

• Knowledge of safety precautions and procedures necessary for all procedures

• Highly experienced in utilizing acquired knowledge and experience to maintain complex

electro-mechanical systems and equipment

• Strong problem solving skills in a fast-paced results-oriented environment

• Adept leader with the ability to manage effectively in chaotic and stressful situations

• Effective interpersonal and public relations skills

• Experienced and proficient as both a team leader and valued team member

MILITARY WORK EXPERIENCE

Ground Support Equipment Supervisor, Fort Lewis Wa, Bco 2D BSB 2-2ID SBCT 2012 – Present

Manage a shop of 20 personnel with different duties ranging from Generator Technician, HVAC technician,

Hydraulic and heavy equipment repairer, and pump mechanic all tasked with maintaining, repairing,

managing tools and parts room with an excess of $3 million in parts and tools. Maintained and serviced over

350 different sized generators which ranges from 2kw up to 750kw generators requiring continuous

monitoring.

• 100% accountability on $3 million parts and tools issued

• Saved the company $20,000 by updating and implementing a catalog of parts on hand

• Awarded the Army Commendation Medal for meritorious service as a ground support equipment

Supervisor

Ground Support Equipment Forman, Fort Lewis Wa, Bco 2D BSB 2-2ID SBCT 2011 – 2012

Supervised 10 personnel which that maintained and repaired vehicles and generators. As the Shop Forman

my duties included providing expert leadership to personnel, and repairs/overhauls of starters, alternators,

generators, fuel injectors, voltage regulators, switches, HVAC units, pumps, and control circuits.

• 100% accountability of $1 million in tools

• Implemented a new standard for semiannual and annual services to be conducted with a 90% faster

turnaround rate

• Standard Army Maintenance computer software system enhance to catalog parts and dispatch

equipment

Generator Technician, Fort Lewis Wa, Bco 2D BSB 2-2ID SBCT 2010 – 2011

Lead Generator Technician supervised 3 personnel who maintained and repaired 35+ generators. Maintained

generators and engines by adjusting valves, alternators, regulators and solenoids, while performing

maintenance services such as lubrication, oil change radiator flushes, as well as, troubleshooting and

diagnosing issues generators might have.

• Conducted over 35 services on generators in a month which led the company to perform tasks to be

done on time

• Awarded the Army Achievement medal for meritorious service as a generator technician

CIVILIAN WORK EXPERIENCE

Insurance Agent, Topeka KS, Allstate Insurance Agency 2009 – 2010

Managed the day to day office operations including the supervision of five employees. Maintaining

office operations included customer service, sales, and book keeping.

Assembly Technician / General Laborer, Hutchinson KS, J&J Drainage 2007-2009

EDUCATION/TRAINING

United States Army Power Generation equipment repairer School, Fort Lee, Virginia 2010

Heating Ventilation and Air Condition School, Joint Base Lewis McChord, 2011

EPA Universal Refrigeration License

Associates of Arts - Hutchinson Community College, Hutchinson, Kansas 2009

ADDITIONAL

• Solid load banking experience

• Excellent organizational and communication skills

• Strong commitment to safety

• Ability to work long hours

• Strong work ethics

• Committed to excellence

• Competed at the collegiate level in football- 4 years

• Awarded a full scholarship and participated in the Summer Academy for Minority Scholars

at Carnegie Mellon University in Pittsburgh, PA

• School winner of the American Mathematics Competition

• Big Brother for Big Brother/Big Sister; 2006

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