Customer Service Sales
Resume:
Tammy Brandon *** Meadowbrook Dr. Danville, VA ***41
Cell 434-***-**** * Home 434-***-****
COORDINATOR ADMINISTRATIVE SUPPORT 80 wpm SPANISH Non-PROFIT MANAGEMENT
Time Management/Organizational skills / Motivated / Self starter
Articulate Strong communications skills Detailed Tactful
EXPERIENCE
09/13 – present UNILIN flooring (via Ameristaff – temp), Danville, VA
10/12- 1/13 Infinity Global (via Ameristaff – temp) Danville, VA
HR COORDINATOR / LOGISTICS ASSISTANT
Initiate contact with applicants; assist with onboarding and orientation; translate for Spanish speaking employees.
Facilitate information sessions for job seekers; assist with setup and execution of session activities.
Create employee badges, correspondences, perform drug tests, and background checks.
Create and maintain associate files; provide general HR assistance to warehouse associates and Supervisors.
Create monthly newsletter and bulletin boards. Assist with Orientations, and various site events and prog rams.
Assist with coordination and tracking of domestic and international shipments.
Communicate real time updates regarding location of shipments in international waters and various ports.
Track packages using UPS and FedEx, and notify sales representat ives of any changes or issues.
Package and ready shipments for various high end vendors (i.e. Dior, Louis Vuitton, Tory Burch)
06/10 – 03/11 Personal Mini Storage, Saint Cloud, FL
STORE MANAGER
Shopped competitors, perform marketing, banking, and merchandising duties.
Followed suggestive selling points to increase sale of merchandise.
Set store plans, rented moving trucks, and held bi-monthly lien sales for past due storage units.
Perform building and common area maintenance in compliance with company standards.
Increased sales among Spanish speaking residents within community.
03/08 – 06/10 Advantage Staffing, Raleigh, NC
Jr. RECRUITER / ADMINISTRATIVE ASSISTANT
Source, interview, and place applicants according to client specifications and staffing needs.
Maintain ready pool of job applicants for short notice and short term assignments.
Guide job seekers through application, hiring, and on -boarding processes.
Assist Senior Recruiters with various duties (prescreens, employee badges, job inquiry calls).
Prepare conference rooms and kitchens, (coffee/tea/meals/pastries) for client meetings.
Maintain lobby, receive mail, assist with payroll entry, and distribution of checks.
04/06 – 03/08 Progress Energy, Raleigh, NC
BILINGUAL CUSTOMER SERVICE AGENT
Answer inbound calls regarding need for electric utilities, adhering to standard scripts and procedures to ensure
consistent service levels.
Effectively diagnose caller’s need to reach quick and accurate resolution.
Address customer complaints, billing questions, and payment arrangements.
Provide customer service to Spanish speaking callers.
12/01 – 04/06 NC Department of Taxation (local county) Orange & Caswell
REVENUE TECHNICIAN/ TAX CLERK
Generated property tax notices on monthly basis, collect and post payments.
Addressed customer inquiries, reply to tax payer correspondences via email and postal mail.
Processed value appeals according to NC general statute s for property taxation.
Assisted Spanish speaking taxpayers, translating for tax office and register of deeds.
Collect payments, issue receipts, perform daily cash drawer audits.
02/98 – 02/01 Danville Regional Medical Center, Danville, VA
CLERK/TYPIST
Received visiting guests, performed check-in and check-out of patients.
Verified insurance, collected co-pays, and compiled daily list of in-patient rounds.
Transcribe medical notes using Dictaphone.
COMPUTER APPLICATIONS MS Word 2010 / Outlook / Excel / Publisher
EDUCATION
Danville Community College, Danville, VA (1992 – 2001)
Social Work – 68 credits
Dan River High School, Ringgold, VA (Graduate: 1992)
NONPROFIT WORK (volunteer)
Muscular Dystrophy Assoc., Raleigh NC
2008-2009 Administrative/Fundraising
Reference: Jenny Greene-Vidoni
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