Customer Service Power Plant

Kiambu (Kim) Turner

**** ********* ****

Powder Springs, GA 30127

770-***-**** or ***********@*****.***

JOB OBJECTIVE: Administrative leadership support position with project

management responsibilities and the opportunity to train in a classroom

setting.

PROFESSIONAL PROFILE

. Over 8 years of experience as Office Manager.

. Professional, self-motivated, punctual and detail-oriented.

. Flexibility to work overtime and willingness to relocate

. Excellent written and verbal communications.

. Experienced supervisor, leader and coach including delegation of tasks

. Outstanding background in customer service.

. Thrive in a team environment and work well with others

. Software systems: Professional Microsoft Office, Adobe Professional,

InfoWorks, eRoom, Nuclear Asset Management System (NAMS), and Siterra

WORK HISTORY

09/11 - Present Bechtel Corporation

04/13 - 09/13 - Records Technician

AT&T - King of Prussia, Pennsylvania

. Route documents through Engineering and Site Acquisition for review and

comment

. Retrieve documents from eRoom from AE groups and send out notifications

to the appropriate Engineering, Site Acquisition, and Construction

teams.

. Process documents into InforWorks 6.0 and Siterra for permanent

information storage in compliance with GBU processes and procedures

. Apply procedural guidelines of acceptable document requirements to

submitted documents and work with departments to correct document

errors, such as incorrect information, revisions, confidentiality

blocks and signatures.

. Support departmental workload and deadlines by working needed overtime

and assisting team members with workload

. Understands the technical vocabularies and terminology used for

document control assignments

09/11 - 04/13 - NAMS Lead Training Coordinator

Turkey Point Nuclear Power Plant - Homestead, Florida

. Conduct NAMS training classes for all Bechtel EPU (Extended Power

Uprate) employees and contractors in a 20 to 35 student classroom

setting.

. Manage staff to ensure work is completed on a timely and accurate

basis.

. Responsible for ensuring all EPU contractors are using the clients

software per policy and procedure.

. Distribute work assignments to a small team of Engineer Administrators.

. Assist with the hiring and selection process for the NAMS team.

. Coordinate NAMS training classes for new hires and exiting employees.

. Produced training slides for all NAMS classes including on-going

desktop procedures.

09/10 - 09/11 Talascend Resources/Bechtel Corp. - Lead Engineering

Administrator/SME NUC Trainer

Turkey Point Nuclear Power Plant - Homestead, Florida

. Provide strong organizational/time management skills and multi-tasking

abilities in a high energy environment.

. Manage work assignments for team of Engineer Administrators to ensure

work is completed on a timely and accurate basis.

. Entering and updating engineering plans in the NAMS system (Units,

Systems, Attributes, ADL, AEL, Reference Documents, Cross Reference,

Milestones, and EDMS).

. Provide leadership and promote teamwork via teambuilding activities.

. Complete special projects assigned by the Engineers and Management.

. Conduct NAMS training classes for all Bechtel EPU Employees and

Contractors in a 20 to 25 student classroom setting.

. Provide individual coaching and assistance to all EPU team members.

. Assist with the hiring and selection process for the NAMS team.

01/03 - 09/09 Other Roles - Atlanta Georgia Area

. 07/09 - 09/09 Claims Adjudication, Prestige Staffing/Children's

Healthcare of ATL

. 04/07 - 09/08 Office Manager - Smiles Unlimited Dental Service

. 01/03 - 04/07 Lead Orthodontic Assistant - Crawford Orthodontic

Call Center/Customer Service Roles

. 01/97 - 05/00 Customer Service Representative, Southwest Airlines, Little

Rock, AR

. 02/02 - 01/03 Technical Support Representative, Cox Communications,

Harrahan, LA

CERTIFICATIONS/EDUCATION/ASSOCIATIONS

. Chattahoochee Technical College - Paulding County, GA

. Certified Orthodontic Assistant

. Certificate - Florida Power & Light (FPL) Fleet Subject Matter Expert

(SME)

. Bechtel Next Generation of Engineers (NextGen) - Office Held -

Community Chair

o NA-YGN Southeastern Conference Attendee

o Employee Engagement

o Corporate Holiday Event

o NextGen Recruiting

. Organized volunteering events for Bechtel engineers - Florida

Communities

o Habitat for Humanity

o Future City Mentoring

o ASCE Mini Golf

o NextGen T-Shirt Logo Contest

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