Customer Service Sales

Mr. Cedric Lawrence

678-***-**** • ***************@*****.***

Transportation Coordinator/ Dispatcher

Succeeded in helping businesses of all sizes to improve the efficiency and cost of transportation.

Impressed upon by securing new clients, and carriers while servicing and expanding existing account base.

Developed action plans for each customer, solved supply chain problems, negotiate carrier pricing, and implemented solutions.

Focused on increasing revenues and maximizing profitability.

Education:

DeVry University, Atlanta, GA Bachelor of Science Degree in Technical Management, GPA: 3.23 10/2011

Concentration in Sales and Marketing

Sales and Management Courses:

• Salesmanship/ Marketing: Principles and strategies for marketing products/ services to industrial, commercial and

governmental entities. Topics included production design, forecasting methods, operations, and selling techniques.

• International Marketing: Explored development of international marketing programs, as well as the various macro

environmental factors that affect decision-making in an international setting.

• Advertising/ Public Relations: Focused on methods for improving customer satisfaction, as relationship-building.

• Management: Examined management responsibilities and practices for planning, organizing, directing, and staffing.

Professional Strengths:

Sales/ Marketing:

• Successfully negotiates contracts with vendors to secure rates and shipping arrangements.

• Uses strong research skills to find and develop new business leads.

• Outstanding written/ verbal communication skills and demonstrated ability to make decisions independently.

• Proficient in working independently, or able to collaborate and work as a team with all levels of staff, showing

professionalism and respect.

Management/ Technology:

• Able to delegate daily tasks to employees and follow up to ensure successful and timely completion.

• Excellent in staff development and morale building.

• Experienced in coordinating month end closing of accounts and reconciling statements.

• Procurement of supplies and managing business budget of $6,500 monthly.

• Manage payroll and accounts, prioritizing no overage.

• Microsoft Office Excel, Word, and PowerPoint and typing.

• Skilled with tools such as e-mail, spreadsheets, and web browsers.

Customer Relations:

• Nearly 10 years of customer service experience, delivering personal attention to customers to ensure repeat clientele.

• Comfortable sustaining heavy correspondence with clients, delivering high levels of customer/ service satisfaction.

• Dispatches operators to deliver products on time and within agreed service level commitments.

Work History:

Down 2 Earth Trucking LLC, Owner/ Manager, McDonough, GA, 01/2010~6/2013

• Independently generates sales revenue by prospecting, cold calling, and closing deals.

• Negotiates rates with vendors and arranges delivery date and time of goods being shipped.

• Completes and submits operator contracts and all other required state and federal documentation.

• Plans, organizes and manages the work of operators to ensure that the work is accomplished in a

manner consistent with contractual requirements.

• Serves as point person and directs investigations to verify and resolve customer or vendor

complaints.

• Monitors operations to ensure the operators comply with administrative policies and procedures,

safety rules, contracts, and government regulations.

• Promotes safe work activities by conducting audits, and meeting with individual operators to

resolve any challenges.

Pallet Central Enterprise, Inc., Transportation Coordinator, Atlanta, GA, 09/2012- 02/2013

• Handle house accounts and process orders for those accountants.

• Build and maintain relationships with customers, vendors, and clients.

• Sets up schedules, ensuring coverage of each route for deliveries and pick-ups for pallet central.

• Handle daily routing functions to facilitate the loading of trailers and routing of all deliveries.

• Broker loads Negotiates rates with vendors and arranges delivery date and time of goods being

shipped.

• Maintain various spreadsheets and files pertaining to the dispatch, delivery and new loads.

• Follow up on all orders and accounts.

• Cold calling existing customers and potential customers.

• Efficient in Data Entry software for transportation planning.

Atlantic Limousine & Transportation, Atlanta, GA - 10/2013- Present

• Build and maintain relationships with customers, vendors, and clients.

• Sets up schedules, ensuring coverage of each route for deliveries and pick-ups for Atlantic

Limousine.

• Communicates back and forth with Drivers to assist with problem resolution while on pick-up

• Handle daily routing functions to facilitate the pickup and drop of all passengers.

• Efficient in Data Entry software for transportation planning.

• Manage anywhere from 50 to 60 drivers on any day.

• Track driver thru internet NexTrac Systems.

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