Customer Service Manager

Maria Elena To obtain a challenging position with a logistic

Alvarez company that will utilize my abilities and experience for

long-term growth. Advanced expertise in reviewing invoice

and shipping manifests to ensure full compliance with

local custom and international regulations.

Fort Lauderdale a.alviarez.maria@gmail.c Cell: (954)

om 204-9294

Skills Strong interpersonal skills, attention to detail, and able to

work independently.

Advanced expertise in reviewing invoices and shipping

manifests to ensure full compliance with local customs and

international regulations.

Advanced tariff schedule knowledge.

Good in stress management.

Outstanding organization skills and correctness.

PC skills that includes MS Word, MS Excel, MS Power Point,

Internet QuickBooks, Access.

Bilingual. Spanish and English.

Expertise in import/export regulation and documentation

requirement, freight forwarding.

Logistics Planning.

Team performance.

Inventory control processes.

Trustworthy, ethical, and discreet with a commitment to

customer service.

Willing to travel and relocated.

Education Broward Community College- US, Fort Lauderdale.

English Second Language. Gmat Test preparation. Import and

Export course.

Escuela Nacional de Hacienda Publica - Caracas, Venezuela.

Bachelor of Custom and International Business. February 2007.

Career Self motivated, efficient, resourceful, and reliable under

Profile pressure.

Confident and poised in interactions with individuals at all

levels.

Ability to function successfully as a team player as well as

working independently to realize objectives.

Enthusiastic to attain a standing for consistently going

beyond what is obligatory.

Profession June 2013 - Present, Tents N Events, Margate - Florida.

al Phone Number: 954-***-****.

Experience Permit Processor:

Assisted Customer Service department to keep customer informed

on status of order.

Oversaw the daily business office operations for a

high-volume, event planning company, managing all

administrative functions to ensure efficiency and accuracy.

Managed multiple simultaneous projects within a

deadline-driven environment.

Prepared quotes for events.

Maintain and organize files.

Reviewed and maintained business records including client and

vendor contracts, purchase orders and accounts

payable/receivable.

Customer reception and assistance as required.

Handled customer service matters, arriving at solutions to

client issues.

Created access data base that increased accuracy and save

time.

Performed all front office clerical duties to include: Front

desk and phone reception; compile, copy, sort, and file

records of office activities; typing/preparing documents;

maintaining attendance records.

Fill out the entire requirement for et building permit for

each events.

Process invoice into computerized accounting system, reach

vendor and client statements, phone calls and discrepancies.

May 2009 -June 2011. Custom Broker Schnell C. A. Ure a -

Venezuela.

Phone Number: 0058-276-***-****.

Person to contact: Karla Alviarez (General Manager).

Export Coordinator:

Coordinate the export process shipments with international

customers, purchasing department and freight forwarder.

Audit export documentation for accuracy and customs clearance

regulation.

Prepared international export, including invoice, packing list

per customer requirement.

Worked with freight forwarders to coordinate track and trace

international shipments.

Assisted Customer Service department to keep customers

informed on status of order.

Successfully resolved issues for customers and international

agents.

Prepared customer quotes for export shipment.

Guarantee that all export documentation was accurate and all

industry, national, and international regulation were

followed.

January 2008 - April 2009. Imex Logistics of Venezuela, Ure a

Venezuela.

Phone Number: 0058-424-***-****.

Person to contact: Crisbell Casique. (President).

Logistics Coordinator:

Assisted Customer Service department to keep customer informed

on status of order.

Audit import documentation.

Coordinated customs clearance and delivery of import shipment

for all Venezuela facilities.

Processed domestic shipment.

Assisted department supervisor with daily operation of

shipment department.

Prepared import/export transportation and brokerage

quotations; coordinate shipment.

Constant follow-up with clients regarding shipping status

process and documentation needed.

January 2007 - November 2008. Comisi n de Administraci n de

Divisas, Caracas, Venezuela.

Import Verificator:

Check imported goods in a Governmental Bureau.

Analyze the documentation, licenses, value, classification

required by Venezuela Custom for entry good into Customs

territory.

Authorize or denied entry good into Customs territory after

inspection in warehouse of import goods.

Do inspection on site of merchandise and compare with the

paper work submitted by importer.

REFERENCES AVAILABLE UPON REQUEST

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