Quality Control Customer Service

Harold B. Torres **** Nickels Blvd. Boynton Beach Fl. 561-***-****

OBJECTIVE: To obtain a position that utilizes my many years of office management experience and Telecommunication skills.

WORK EXPERIENCE:

OPERATIONS MANAGER DYNAMIC PRESERVATION West Palm Beach, Fl.

2010 - Nov 2013

Manage the operational and fiscal activities of the corporation to include: coordinating all work-load to staff.

Responsible for staff scheduling to include: work assignments/rotation, employee training, employee vacations,

employee overtime, back-up for absent employees and shift rotations.

Communicate with Supervisors, Managers, Department heads, and Clients.

Merchandise ordering, quality control, account receivab le and payable.

Transmit messages and ensure accurate receipt and understanding.

Receive telephone calls from the client and follow through by relaying information to appropriate persons for

action.

Log information relating to calls received over the telephone or transmitted by radio.

Filed Property Condition Reports, Occupancy Verifications, Field Inspections Interior/ Exterior Inspections and perform other

routine clerical tasks.

Maintain status board showing current activity of all mobile units.

Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work

cooperatively and jointly to provide quality seamless customer service.

OWNER/OPERATOR ALL THE RIGHT MOVE TRANSPORT West Palm Beach, Fl.

2008 -2010:

Over The Road (OTR) Transport providing services on the east Coast.

Coordinate transportation schedules with our Clients.

Dispatched and Communicate with drivers regarding status and special instructions of loads.

Communicate delays and unforeseen problems to Customers, as well as helping to resolve those problems.

Ensure Driver is compliant with DOT and company regulations.

Utilized Electronic Data Interchange (EDI) to transmit and receive information electronically, Billing, Status Notification,

notification of receipt of payment, bills of lading, load tendering, service performance standards and third -party.

OPERATIONS MANAGER MARRERO ENTERPRISES West Palm Beach, Fl.

1996 – 2008:

Manage the operational and fiscal activities of the corporation to include: staffing levels, and financial goals.

Coordinate and implement solutions from process analysis and general department projects and direct staff in

the development, analysis, and preparation of daily reports.

Responsible for staff scheduling to include: work assignments/rotation, employee training, employee vacations,

employee overtime, back-up for absent employees and shift rotations.

Communicate with Supervisors, Managers, and Department heads.

Merchandise ordering, quality control, account receivable and payable.

DISPATCHER TRI-COUNTY CONCRETE West Palm Beach, Fl.

1999 – 1998

Plan and schedule transport of work load to customers.

Process all new architecture designs, and assign shipping dates.

Coordinate work schedules with building departments and quality control department.

Followed all guidelines and procedures relating to The Department of Transportation, and State regulations.

Operate base radio and maintain radio contac t with mobile units or other fixed station units on an assigned

frequency.

Performs all the duties of an Emergency Tele-communicator.

Supervise, lead, train and evaluate subordinate personnel.

Harold B. Torres 9520 Nickels Blvd. Boynton Beach Fl. 561-***-****

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PAST WORK EXPERIENCE:

DISPATCHER CAREY LIMOUSINES WEST PALM BEACH, FL.

1998 – 1996

DISPATCHER ATLANTIC BUS COMPANY BROOKLYN, NEW YORK

1995-1996

DISPATCHER METROPOLITAN AMBULANCE MT VERNON, NEW YORK

1994-1995

DISPATCHER ELITE AMBULETTE BRONX, NEW YORK

1992-1994

SKILLS: Microsoft Word, FileMaker Pro, Excel, Quicken, Bilingual, Type 70 wpm.

EDUCATION: Associates Degree in Hotel Management/Culinary Arts 1990

Sullivan Community College

Loch Sheldrake, New York

REFERENCES: Will be furnished upon request.

Contact this candidate