Customer Service Sales

KIMBERLY KIRKLAND

*B Leary Drive North Brunswick, NJ 08902 C: 732-***-**** ******************@*****.***

Summary

Gregarious and motivated customer service specialist with 2+ years’ experience seeking a customer service oriented

home based position

Highlights

Strong organizational skills Exceptional telephone etiquette

Adaptive team player Cash Management

Active listening skills Time Management

Creative problem solver Results-oriented

Microsoft Office proficiency Relationship-building

Exceptional communicator

Accomplishments

Computed Data Reports

Provided required daily reports listing cash on hand, total withdraws, deposits, cashier checks and money orders

to balance total activity of branch

Completed Currency Transaction Reports in accordance to standardized cash deposit amounts

Customer Service

Researched, calmed and rapidly resolved customer conflicts to prevent loss of customer base

Consistently received positive feedback from guests and created repeat business by developing long-

term relationships with customers

Completed all assigned task in a timely manner

Obtained the skill to work in fast paced environments

Conducted outbound calls to customers follow up on sales and to thank customers for their repeat business

Customer Interface

Assisted customers over the phone regarding account balances, store operations, products, services, and

promotions

Experience

Teller I 05/2013 to Current

The Provident Bank North Brunswick, NJ

Greet all customers upon entrance and process all transactions including withdraws, deposits, transfers, issuance of

money orders and cashier checks, and bond redemptions. Cross sell products and services in relation to customers'

needs to build relationships and meet prescribed sales goals. Maintain a pipeline of leads of products and services

offered and sold to customers. Attend Teller training and sales referral classes and pass quarterly knowledge tests on

banking procedures and regulations. Maintain an understanding of products and promotions on a weekly and monthly

basis. Manage a cash draw of ten thousand plus dollars and balance all general ledgers and non-cash. Complete

beginning and end of day daily reports of branch cash on hand, checks, general ledgers and all branch activity. Maintain

daily records and logs of currency transaction reports, mail and night deposits, significant balances and official checks

and money orders.

Beauty Advisor 09/2012 to 04/2013

Walgreens Franklin Park, NJ

Assist customers by providing information about cosmetics including foundation, various acne control, and anti- aging

products. Promote sales and personally sell merchandise to customers in order to build rapport and rise in-store and

overall district sales. Maintain inventory, make specific orders for customers and contact customers via phone and e-

mail upon arrival of orders, Stock merchandise and fill in shelves as needed. Maintain appearance of department and

checkout customers at cosmetic counter to track sales. Maintain up-to-date knowledge of weekly promotional assigned

beauty products and complete necessary beauty advisory training.

Cashier 08/2010 to 09/2011

Stop and Shop Highland Park, NJ

Checkout customers' groceries receiving methods of payment of cash, check, WIC and credit card. Maintain clean and

orderly checkout areas and answer customers' questions. Stock and replenish shelves and sales displays.

Sales Associate 11/2009 to 01/2010

Modell's Sporting Goods North Brunswick, NJ

Advise customers on various merchandise including shoes, apparel and sport related items and answer customer

inquiries. Arrange merchandise displays, clean dressing rooms and work areas. Greet customers, demonstrate goods,

and personally sell merchandise to patrons. Use computers to enter, access, and retrieve data. Conduct year-end

inventory count and account for all damaged, stolen and available merchandise.

Education

Business Administration and Accounting 2014

Middlesex County College Edison, NJ

Financial Accounting

Microeconomics

Business Organization and Management

Business Law

Marketing

2010

North Brunswick Township High School North Brunswick Township High School, NJ

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