Customer Service Accounting

Richard G. Crusor, III

**** ****** ** *** *** LaGrange Park, IL 60526

Email: **************@*******.*** Telephone: 708-***-****

Dependable Accounting & Financial Professional

I am a positive person who brings more than five years of a progressive career success in financial

analysis and banking. This requires a strong, advanced education with an array of skills including

outstanding communication, collaboration and customer service skills to promote corporate growth and

outstanding customer satisfaction with the utmost in accuracy and timely delivery.

HIGHLIGHTS OF QUALIFICATIONS

Adept Collaborator * Agile Negotiator * Team Leader & Player * Regulatory Compliance

Ledger Reconciliation * Exceeds Expectations * Strategic Thinking Skills * Detail Oriented

Sales Success * Logical & Ethical * Computer Software Proficiency * Credit Processing

Customer Service Champion * Synergistic Solutions * Outstanding Communications

EDUCATION

Master of Business Administration; Concentration – Accounting – Colorado Technical University

Colorado Springs, Colorado (03/2011)

Coursework: Auditing & Management, Applied Managerial Accounting, Applied Managerial Decision

Making, Graduate Research Methodologies, Applied Managerial Marketing, Applied Managerial Finance,

Taxation & Business, Applied Managerial Economics, Financial Reporting

Bachelor of Arts; Economics – Eastern Illinois University, Charleston, IL (05/2004)

PROFESSIONAL EXPERIENCE

Cook County Department of Revenue. Chicago, IL 2012 Present

Compliance Analyst

• Increased Overall Compliance within our division by 250%.

• Bough in over $1 million additional dollars to our division compared to the previous fiscal year.

• Facilitated a culture of accountability, and teamwork with the Department of Revenue.

• Assist in writing ordinances pertaining to compliance.

• Work with other agencies to ensure that compliance stays at an optimum level throughout the

department.

• Gather and Analyze Data on a daily basis to make business decisions in a timely manner.

Harris Bank N.A., Joliet, IL 2006 – 2011

Personal Banker (Financial Services Analyst) (2006 – 2011)

• Promoted business by maintaining excellent customer relations and referring customers to

appropriate staff for new services.

• Gained solid knowledge in the areas of processing and boarding DDA lines of credit, analyzing

credit reports and processing credit applications.

• Provided leadership, training and support to less experienced Account Representatives.

• Maintained 100% compliance rate with respect to account opening procedures.

Customer Service Professional (2005 – 2006)

Exhibited effective follow through and ownership with every customer interaction.

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Successfully handled special services, e.g. foreign currency and collections.

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Cross selling products that appropriately suit customer needs.

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Routinely monitor customer accounts for any irregularities.

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Handled customer inquiries in a timely manner.

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University of Illinois at Chicago, Financial Analyst/Accounting Division 2002 – 2004 (seasonal)

• Processed invoices in a timely manner

• Applied checks and refunds to customer and vendor accounts.

• Maintained files and codes within the Accounting Division.

• Managed petty cash worth $1 million dollars.

• Performed entries to the general ledger on a daily basis.

Richard G. Crusor, III, Pg. 2

ADDITIONAL EXPERIENCE

T oastmasters I nc. Woodridge, I L 2007-P resent

C lub T reasurer

Oversee club finances on a daily basis.

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Review and approve invoices and appropriate reimbursements up to $1000

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Spend 15 20 hours overseeing club finances.

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Evaluate speeches made by club members.

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