Customer Service Maintenance

R O B E R T P AY N E

**** ******* ****** ** 301-***-****

Glenn Dale,MD 20769

Q U A L I F I C AT I O N S S U M M A RY

Conscientious, self-motivated, detail-oriented individual with over twenty years maintenance in both military and public sector environments.

Experienced, works with a variety of equipment, such as power tools, fixtures, and mobile equipment. Expertise in supply and inventory management

and control policies and procedures to execute planning, provisioning and requirements determinations, accountability, acquisition, and distribution

of supplies and equipment. Proficient in process improvement techniques to research, identify and resolve operational, staff and customer service

issues. Successful in consistently providing quality materiel and customer service in critical, fast-paced environments that demand strong

organizational and collaborative skills, and ability to creatively multitask to achieve objectives. Ability to analyze, plan, and adjust work operations

of one or more organizational segments to meet program requirements and objectives within available resources. Exceptional interpersonal skills,

working well with people from diverse cultures, and socio-economic backgrounds. Interested in utilizing specialized experience, strong written and

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oral communication skills, acumen, innovation, and integrity as an instrumental contributor/mid-level professional in thriving

organization with the common goal of excellence in the maintenance field.

PROFESSIONAL EXPERIENCE

ARMY AND AIR FORCE EXCHANGE SERVICE

Sold a variety of merchandise to customers using salesmanship and courtesy. Operates cash registers or other sales related equipment; balances daily

financial transactions. Practices loss prevention procedures and performs other related retail duties as required. Noted for personal service, concern

for customers, amiable disposition and knowledge of AAFES/Retail policies and business procedures.

I transfer to maintenance field at Ft Belvoir,VA where I travel to a lot of places on the east cost Stewart Field Exchange where we did a retail

upgrade new floor tiles new ceiling tile and new fixture, Carlisle barracks main store up grade all the walls was painted, new fixture new place to

eat for the soldier, Fort Dix new dry wall was put up and prime and painted new fixture and all the old fixture was thrown away, Soldier Home

Retirement home for the military we did a up grade on there place where they eat and play pool and watch T.V new lights new carpet floor paint all

the walls, Pentagon we re done the MCSS new fixtures dressing room,new office place for them to buy thing for their uniform to make them look

shape Ft Belvoir build a new mall and we reset it we but fixture together put in counter tops put tables and chair together in the food court this

store is the biggest in AAFES

ARMY RSERVE

When I was in the reserve I had taking some Leadership glasses,when to Gulfport Naval Construction Battalion for some wielding glasses, I was in charge of my section,

ARMY

We build a gun range where you can shoot on

KEY COMPETENCIES

Excellent customer service and support that inspires repeat visits and expands customer base.

Ability to analyze, develop alternatives, and make recommendations to resolve a wide variety of complex production related problems & issues

Strong listening abilities and an approachable and out-going personality

Accomplished in providing customer service to meet both internal and external customer satisfaction requisites

Skilled in organizing, prioritizing and multitasking to accomplish a myriad of projects and activities

Personally responsible; completes work in a timely, consistent manner; works hours necessary to

complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps

commitments

Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers,

peers and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines;

helps to set a tone of cooperation within the work group and across groups; coordinates own work with others; seeks opinions; values working

relationships; when appropriate facilitates discussion before decision-making process is complete

E M P L O Y M E N T H I S T O RY

5/1984 – Current (Retail/Maintenance) Army and Air Force Exchange Ft. Belvoir, VA

1/1982 - 10/2001 United States Army Reserve (Maintenance) Fort Belvoir, VA

6/1981 – 11/1982 (Construction/Equipment Repair) Fort Bliss, Texas

6/1979 – 6/1981 (Construction/Equipment Repair) United States Army, Karlsruhe, Germany

ACCOMPLISHMENTS

E D U C AT I O N A N D P R O F E S S I O N A L D E V E L O P M E N T

R E F E R E N C E S AVA I L A B L E U P O N R E Q U E S T

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