Customer Service Sales
Resume:
David Blanco
Miami, FL *****
Mobile: 786-***-****
*********@*****.***
Help Desk / IT Support
JOB OBJECTIVE
To use my technical skills in a Helpdesk / IT support role.
Provide technical assistance and support for incoming queries and issues related to computer
systems,
software and hardware.
Install, modify, and repair computer hardware and software.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and
other systems.
Familiar with Windows OS Vista, XP, Windows 7 & 8 configurations and deployment.
CERTIFICATIONS
November 2013
Comptia Security+ certified
October 2013
CompTia A+ certified
CompTia Network+ certified
April 2009
Certified Sommelier / The Court of Master Sommeliers
January 2009
Introductory Sommelier Certification / The Court of Master Sommeliers
June 2008
Advanced Certificate Mastery of Wine Program / Florida International University, Instructor: Eric Hemer
April 2006
ABC Bartending Certification
JOB HISTORY
April 2012 – May 2013
SAFEGUARD SELF STORAGE, 2650 S.W. 28th Lane, Miami, Florida
ASSISTANT FACILITIES MANAGER
Respond to customer issues and concerns in a timely manner
Provide potential customers with information about the variety of available storage spaces and
amenities
Meet and maintain monthly revenue goals
Audit daily documents and process approved invoices
Contact delinquent customers to request payment
Perform security functions
Reconcile tenant inventory
Maintain and ensure all areas are clean and free of any maintenance issues
Conduct merchandise inventory counts to ensure an ample supply is available and that
merchandise is entered into the computer system
January 2011 –March 2012
ABC Fine Wine & Spirits, 12620 SW 120th Street, Miami, Florida
WINE CONSULTANT
Fulfill and oversee special orders and requests
Build and maintain client database
Contact clients on a weekly basis to advise of new sales and promotions
Handle daily sales and inventory of 2,000+ wines, including pricing, display, researching product
reviews, organization of storage vault(s), etc.
Evaluate inventory levels and order products as needed
Receive and distribute new inventory, including unload weekly delivery trailer
Lead sales team to exceed monthly quotas
Organize and oversee quarterly wine events and weekly standalone wine tastings
Daily staff and consumer training of wine and product knowledge
Organize, clean and maintain wine cellars, inventory storage and displays
Manage temperature controlled wine vaults
June 2006 – November 2010
THE BILTMORE HOTEL, 1200 Anastasia Avenue, Coral Gables, Florida
2006-2008: BARTENDER / SUPERVISOR – Biltmore Bar, Cellar Club, Cascade
2008-2010: CELLAR CLUB BAR / FONTANA RESTAURANT – SUPERVISOR / SOMMELIER
Conduct interviews and train new staff of (20) employees to ensure proper service is performed
at all times
Train and educate staff with respect to in-house wine list, proper wine service etiquette, pour
levels and up-selling techniques
Coordinate staff trainings with winery and spirit representatives and distributors
Create wine descriptors for all wines sold by the glass
Update and maintain wine lists for all outlets in the hotel
Perform daily wine, spirits, dry storage and b everage par checks as well as maintain wine cellar
organization
Perform monthly inventory of wine, spirits, dry storage and beverage par
Implement Cellar Club Bar daily cleaning procedures and schedules, as well as monthly deep
cleaning of bar, coolers and storage areas
Draft weekly schedule of employees and calculate tips/payrolls
Host wine-themed dinners in Fontana Restaurant and Banquet functions
EDUCATION
The Academy of South Florida 3100 South Dixie Highway Miami, Florida 33133
CompTia A+ certified, Network + certified, MCSE
Miami Dade College, 11011 Southwest 104th Street, Miami, Florida
Associates in Science – Computer Information Technology
Expected Graduation: December 2014
QUALIFICATIONS
* Proficient in Microsoft Office
* Fluent in English and Spanish
* Over ten (10) years experience in customer service industry
Contact this candidate