Customer Service Manager
Resume:
Indianapolis, Indiana ****1
****.****@*****.***
Mark White
Objective To implement continuous improvement daily operations in the logistics industry utilizing relevant leadership
and organizational skills to meet company expectations.
Work Experience 2013 - Present Westcon Group Plainfield, IN
Receiving Operations Manager
Developed and implemented a $10 Million savings project in inventory control
Start up operations of Westcon Group - Indiana
Manage inbound distribution process
Create and implement policies, procedures, and best in class SOP's
Interview/hire staff
Create lean staffing strategies for each department
Inventory control management
Inbound freight scheduling
3PL
2012-Present 2012 - 2013 UPS Freight Indianapolis, IN
Operations Manager
Implemented process that moved the company from the red (negative $500,000) to a profit over
1million dollars
Manage the Dock supervisors
Responsible for seeing that outbound freight is loaded into Linehaul and P&D units in time to meet
service requirements.
Responsible for inbound freight is correctly routed to the proper P&D units
Manage the lift truck fleet and contract
Manage the productivity and contract
Collaborate with Dispatch to ensure YOP (Yard Operation Plan) is functioning as designed
Manage the day to day interaction with the union
Responsible for coordinating effective dock employee shift scheduling with a focus to control cost
Responsible for establishing and maintaining performance indicators (KPI's) to track and monitor
productivity of dock and dockworkers
Back up dock supervisory staff as required
2008-2012 NESTLE WATERS Greenwood, IN/Dallas, TX
Logistics Supervisor
1238 Salem Creek Blvd.
Indianapolis, Indiana 46231
****.****@*****.***
Mark White
Manage 50 direct reports (palletizer/warehouse/dock coordinators/ raw materials/yard drivers) in
achieving record breaking KPI’s
Assess all aspects of logistic processes through innovative and strategic strategies for sustainable
KPI results
Create/Implement SOP’s & new hire training policies & procedures
Communicate with Production Planning, Transport, and Production Lines/Teams to insure all cross
functional departments work as a team to produce favorable outcomes
Completed a CI (Continuous Improvement) Project reducing cost per case to $0.19 cent per case
with a total savings of $680,000.00 for an outside warehouse start-up
Responsible for scheduling and payroll
Nestle Start-up: Greenwood, Indiana facility
Managed daily dock schedule enhancing drop trailer performance & tuck turn time
Run Key Performance Indicators aligning daily operations with company objectives
Proficient in Microsoft Excel and SAP
Member of Safety Team, HACCP Team
Successfully completed Make Your Mark Leader Development Training
Successfully completed 7 Habits of Highly Effective People Training
Certified Train the Trainer: “Coaching the Lift Truck Operator II”
1238 Salem Creek Blvd.
Indianapolis, Indiana 46231
****.****@*****.***
Mark White
2002-2008 HEXION SPECIALTY CHEMICALS Louisville, KY
Bulk/Non-Bulk Shipping Supervisor
Staffed & managed floor operations in 4 different warehouses
Coordinated inbound/outbound shipment schedules with various carrier
Delegated team assignments to ensure completion of daily tasks
Suggested strategic strategies on how to finish daily tasks in a timely manner
Tracked productivity ensuring quota is met
Maintained data entry of warehouse managed product which consisted of organizing chemicals, such as Resin, raw materials, etc. in SAP
Program for stock overview
Created BOL’s and worked with customer service in distributing finished products
Scheduled product production, lab testing, inspected f finished product, inventory, & finished goods
Wrote up work orders for maintenance on equipment failures & malfunctions
DOT, IATA, and Hazmat Certified
Member of the Hazmat Team and Safety Committee
Education
1995-1999 NORTH CENTRAL HIGH SCHOOL Indianapolis, IN
Graduate
High School Diploma
Certification
Certified in Targeted Selection Interviewing
Successfully Completed Six Sigma
Successfully Completed Train the Trainer Course: “Coaching the Lift Truck Operator II”
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