Customer Service Sales
Resume:
Allison McGregor
*** **** ****** *** *** • Brooklyn, NY 11208
*-********@*******.***
November 11, 2013
Recruiter: Human Resources Department Operations
Dear Sir or Madam:
Kindly permit me to express with my deepest and yet greatest interest in your company; I would
like to take the opportunity to present to you my resume and application for further review and
consideration; which was posted in the career section of your website; I will also like to be recommended
for the open position as (Head /Lead Teller) which may fit may professional criteria.
I am seeking this position so that it will enable me to make a significant contribution and positive change
from within. Over the past years, I have been perfecting my team building, managerial and supervisory
skills, through participation in continuing my education and skill-building workshops, combined with my
present employment here at HSBC Bank; I feel that I am prepared to take the next step to pursue this
position within your organization.
I am dedicated to the principles of quality, integrity, and continuous improvement, and I
understand what it takes to achieve customer satisfaction; working toward achieving outstanding goals, as
well as team effort, and leadership; for this would be a welcomed challenge taking a new turn; Some key
points relevant to my professional successes includes:
• Supervising
• Reporting and Monitoring
• Moderate Auditing
• Basic Accounting and Proofing
• Assigning daily duties and providing training to new hires
My academic and professional background along with my sincere interest in meeting new
challenges may be of particular interest to you. My greatest strengths includes but not limited to:
• The Ability to Work in a Coherent Manner with other members of staff
• Providing Assistant to both co-workers and client on a daily bases
• Adhering to and enforcing company's policies and compliance
• Communicate with a wide range of associates, and maintain a high degree of organization and
professionalism
• Being a strong team player and multitasking
The attached is a copy of my resume, it only begins to highlight my accomplishments and
potentials, and I would more than welcome a personal interview at your earliest convenience to further
discuss my job qualifications. Thanking you for your consideration.
Sincerely and respectfully,
Allison McGregor
Allison S. McGregor
903 Drew Street, Apt 313 Brooklyn NY 11208
Phone: 347-***-**** Email address: *-********@*******.***
Cell: 646-***-****
Objective Seeking a secure and challenging career opportunity that will enable me to
utilize the skills I now possess.
Professional
experience HSBC Bank, New York, NY, (11/2008 - Present)
Full Time Substitute Head CSR and ATM Teller
• Preformed Duties and Responsibilities of Head Teller/CSR, such as
replenishing, verifying and proofing the main vault, filing, as well as
ordering vault shipment, performed other assigned operational task
assigned to me; and much more.
• Acted as a Customer Experience Associate/CEA, where customers’
accounts were serviced and maintained.
• Provided excellent and outstanding customer service.
• Report and work alongside branch Operational and Manager in keeping
compliance, policies and working duties adhered to.
• Responsible for Maintaining and auditing/proofing the Branch A.T.M
machines.
• Conducted cross sales of banking products to accomplish Weekly as
well as Monthly Referrals goals.
• Supervise and work alongside fellow SCR and delegate minor
operational duties, and responsible.
• Dealt with error correction of fees for clients and banking error by use
of OTE and MJP.
Capital One Bank, Brooklyn, NY, (03/2006 - 11/2008)
Full Time Commercial/ATM Teller
• Provided excellent and outstanding customer service.
• Conducted cross sales with customer engaged in Weekly Referral
incentives.
• Assisted clients on a daily bases with customer related problems or
issues they may be encountering.
• Responsible for accessing, auditing, replenishing and processing A.T.M
Drops, and maintaining "ED" (Electronic Cash Dispenser)
• Preformed Duties and Responsibilities of Head Teller/CSR in her
absences, such as replenishing, verifying and proofing the main vault,
filing, as well as ordering vault shipment.
• Assist with General Ledger when closing Accounts.
• Semi- supervised, redirected and assigned work duties to fellow
Tellers.
JP Morgan Chase, Brooklyn, NY, (11/2005 - 12/2005)
Entry Level Encoding & Data Entry
• Proof encoded all banking stationary after being processed within
branch
• Corrected deposit slips which were not proof encoded.
• Transferred sales tax information to company’s' data system.
• Prescreened and corrected sales tax forms from company’s' data system.
York Hydraulic Maintenance, Brooklyn, NY (12/2002 - 12/2003)
Secretary
• Provided costumer service’s support
• Handled busy switchboard
• Dealt with incoming and outgoing mail
• Calculated and recorded all business expenditures
• Responsible for all office supply inventory
• Handled faxes and other office equipment
• Maintained employee filing system.
• Scheduled appointments
Education Medgar Evers College: GED program/High School Diploma
Brooklyn, NY (February, 2003)
Colorado Technical University Online: Acquired Associate of Science
Degree in Accounting
Colorado Springs, CO (February, 2011)
Maintained a 3.82 GPA
Academic Consistency on the Dean’s and Chancellor's List
Certificates: A+ in Accounting Fundamentals (December 2010)
A+ in Business Concepts (September 2010)
SUMMARY: I am Result-oriented, extremely motivated and focused on
setting goals and achieving them, Also Dedicated, dependable and possess
the ability to interact effectively with all levels of management. I Offer
excellent communication skills and a quick learner on new programs.
References Furnished upon request
Contact this candidate