Shamika Y. Chess
San Diego, CA 92114
acbsfd@r.postjobfree.com
OBJECTIVE:
To obtain a position that will allow me to utilize my skills and knowledge as well as my
leadership abilities to make a positive contribution.
EDUCATION:
? Crowley High School, May 2007
? High School Diploma
? Graduated with academic honors
PROFESSIONAL EXPERIENCE:
Over 4 years Customer Service Experience ensuring that each customer received outstanding
service by providing a friendly environment, which includes greeting and acknowledging every
customer, maintaining outstanding standards, solid product knowledge and all other aspects of
customer service.
? Responded to customer requests and questions professionally over the phone and in
person
? Sold 150-200 products a day products and placed customer orders into the computer
system
? Completed call logs, reports and set appointments for potential
clients/Telemarketing/Cold Calling
? Researched and resolved client concerns, billing issues, returns, etc.
? Followed up on new leads and referrals resulting from field activity
? Developed and maintained sale materials, promotions and advertisements
? Troubleshoot products and services to best fit the customers? needs and expectations
? Accurately and efficiently ring on registers and accurately maintain all cash and media at
the registers.
WORK HISTORY:
Grocery Demonstrator
Sunflower Staffing, San Diego, CA
04/2012 ? 07/2013
Leslie Ramirez- 909-***-****
Pharmacy Technician (Volunteer) UCSD Student Run-Free Clinic Project Aug.
2011- December 2011
Outreach Representative (Temp) American Specialty Health, San Diego
CA January-March 2011
Customer Service Representative (Temp) RemX Staffing-ProFlowers, San Diego,
CA January-March 2010
Sales Representative Phone Ware, Inc., San Diego, CA August-
December 2009
Customer Care Representative Let?sTalk.com, Richland Hills, TX July
2008-June 2009