Customer Service High School

Arlynne Germany

210-***-****; **************@*****.***

***** ****** ** #**** *** Antonio, TX 78216

Intention

Clerical professional seeks to secure an opportunity within your company.

Talents

Scanning, filing, copying, data entry/ typing, Microsoft Office, multi tasking, customer

service, information gathering, leadership, training others, organization, inbound &

outbound call handling, terrific phone etiquette, credit card processing, cash handling,

register close outs, lifting/ stocking, monitoring premises, confident interaction with

individuals of all levels, team work.

Work History

Moderator * LiveWorld * March/2012 present

Prime responsibility is reviewing user content to ensure that rules are adhered to and the

subject matter is appropriate. Typing with speed and accuracy while overseeing the

communication activity within online forum.

Member Relations Associate * Transcom (AARP) * September/2011 January/2012

Assisted members with various account matters such as billing and credit card

processing. Offered outstanding service to each client in this fast paced environment

whilst encouraging membership renewal. Remained informed about the latest company

benefits and programs to better assist the customer.

Certified Photo Technician * Walgreens * August/2009 May/2011

Followed company procedures to produce quality photos, thus resulting in a high

customer satisfaction level. Responsibilities also included register management and

outbound calls to remind customers of "ready to pick up" orders, plus offer promotions.

Parking Attendant * Baptist Health System * May/2008 May/ 2009

Worked alongside security and monitored the garage for illegal activity. Managed register

and provided superior customer service.

Phone Interviewer * Voter Consumer * July/2006 July/2007

Inbound calls. Conducted surveys on social issues using excellent listening and

communication skills.

Education

Marque High School Diploma

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