Customer Service Technician

Shanquetta Newman

Fort Lauderdale, FL

****************@*****.*** - 954-***-****

To obtain a position as a Patient Care Technician / Phlebotomist where I can utizile my education and skills

with an opportunity for advancement.

WORK EXPERIENCE

Customer Service

Teleperformance - North Lauderdale, FL - August 2012 to Present

Take Inbound calls

• Enroll clients into a part "D" plan

• Follow-ups

• Input medications, dose, frequency

Eric and Sherrena's Group Home

Care Giver - Cooper City, FL - February 2011 to August 2012

• Prepare meals

• Assist with medications

• Watch clients

• Take to appointents

YMCA of Broward County

General Population - Fort Lauderdale, FL - October 2010 to June 2011

• Assists in the markerting and distribution of programs information

• Organizes and schedules programs registrations

• Compiles program statistics

• Monitors and evaluates the effectiveness of and participation in program

Externship - Patient Care Technician

Broward General Medical Center - Fort Lauderdale, FL - November 2009 to February 2010

Observed, recorded and reported patient physical, mental, and emotional condition

• Bathed, dressed, groomed, and assisted with personal hygiene

• Transport patients to treatment units, using a wheelchair or stretcher

• Feed patient who are unable to feed themselves

Cashier / Customer Service

Winn - Dixie - Fort Lauderdale, FL - April 2007 to November 2008

Itemize and total customer merchandise selection at checkout using charge register. Accepted checks, credit

cards, vouchers, or automatic debit.

• Count money in all cash drawers at the end of shifts to ensure drawers were balanced.

Phlebotomist

Nancy Paramedical - Fort Lauderdale, FL - August 2007 to February 2008

Organize requisition received for specimen collections.

• Collect urine for drug screens and accurately process required paperwork.

• Performs miscellaneous tasks that promote smooth operations including such as stocking supplies.

• Provides age and culturally appropriate care.

Pediatric Associates

Front Desk - Lauderdale Lakes, FL - August 2006 to November 2007

Lauderdale Lakes, Florida 08/2006 - 11/2007

Pediatric Associates

• Answer telephones. Give information about the practice within the limits of practice policy.

• Routes clinical questions and emergency calls to clinical staff or physician according to established policy.

• Takes appropriate messages for physician or emplyees including the patient's / person's name, phone

number, company name (if applicable), date and time of call and nature of call.

Cashier

McDonald's - Fort Lauderdale, FL - November 2005 to May 2006

Record, request and prepare customers orders in a timely and precise manner

• Accept payments from customers and make change as necessary.

EDUCATION

Patient Care Technician

Everest - Fort Lauderdale, FL

2009 to 2010

Diploma

Fort Lauderdale High School - Fort Lauderdale, FL

2004 to 2008

SKILLS

Phlebotomy, Coding, HCG Test, Strep Testing, ChartingDuties, Glucose,Vital Signs, EKG, Mono Testing,

Sterile Gloving

ADDITIONAL INFORMATION

Dean's Honor Roll, and Perfect Attendance

Contact this candidate