General Manager
Resume:
Richard M. Howard
P.O. Box ***
Sutter Creek, Ca 95685
Phone: 209-***-****
Cell: 209-***-****
Email: ***********@*****.***
Possess sixteen years of gaming experience working with Native
American Tribes including continued advancement of responsibilities
in all aspects of Casino operations.
Professional Experience:
2012-2013
Red Earth Casino
3089 Norm Niver Rd
Salton Sea Beach, Ca 92274
Asst GM/CFO
Direct oversight of Count Team, Vault, Cash Cage and Accounting
Dept. Responsible for Casino Operations during the absence of
General Manager. Develop and maintain Casino department budgets,
Internal Controls and Policies & Procedures. Revue purchase and
construction contracts, gaming supply agreements and any other
documents that refer directly to finance especially as they relate
to revenue and expenditures.
My position at Red Earth Casino was temporary as I was hired to
evaluate their financial records. To their satisfaction this job was
completed in threes months and the Accounting Department and Casino
were left in good standing.
2009-2012
Twin Pine Casino and Hotel
22223 Hwy 29
P.O. Box 789
Middletown, Ca 95461
General Manager
. Increased net revenues, increased EBITDA, reduced overhead costs,
ensured team professionalism, ensured customer hospitality was
maintained, targeted profitable markets and promotional strategies.
. Established and provided mentorship training programs for
Middletown Rancheria Tribal members.
. Met with Tribal Council weekly and General Council monthly to
report on the state of the Casino & Hotel.
In 2009 I revised efficiency standards, reducing operating costs by
10% and developed a wage matrix for both hourly and salaried
positions establishing a solid yet flexible wage program covering
all job classifications.
In 2010 I presented to Tribal Council a Plan of Action that reduced
annual operating costs by approximately 8.5%. Also proposed was a
Mentoring Program specifically for Tribal members.
In March of 2010 our Director of Marketing and Director of Hotel
Operations left the employ of the Casino. I was successful in
managing both departments until the positions were filled in July of
2010.
The Casino enjoyed 5% growth in revenue for 2009 and 2010. 2011
ended with a 15% increase in revenue over the previous year.
The Hotel experienced 40% growth in 2010 over 2009. 2011 saw a 35%
increase in revenue.
With the measures taken during my 3 years as General Manager, Casino
EBITDA increased from approximately 10% to 25%.
2007-2008
Pit River Casino
20265 Tamarack Avenue
Burney, Ca 96013
General Manager
. Established, implemented and maintained written policies,
procedures, regulations, controls, rates and methods for all aspects
of Casino operations including Slots, Table Games and Food &
Beverage operations.
. Ensured compliance with all applicable laws, regulations, orders,
rules and statutes, including Tribal ordinances and resolutions, the
Indian Gaming Regulatory Act (IGRA), National Indian Gaming
Commission (NIGC), Tribal-State Compact, and other applicable laws.
. Purchased, stored and maintained all gaming supplies and
equipment, planning and directing marketing, advertising, promotions
and public relations, security of Casino patrons and general public
and space planning requirements and floor plan.
. Developed and implemented Internal Control standards and personnel
policies, hiring, training, supervising and discharging employees,
facilities maintenance and upgrades, preparation of business plans
and operating budgets, maximizing Casino revenue, and maintaining
cooperative working relationships with the Tribal, Federal and State
Gaming regulatory agencies, agents and Casino employees.
. Worked diligently to improve revenue and cut costs.
. Developed, revised and implemented program of change, specifically
targeted to increase efficiencies within the Casino, this program
immediately improved bottom line numbers.
I designed and oversaw the remodel of our Food & Beverage area to
include building a new dining room, expanded kitchen space and two
outbuildings. The expansion contained dry storage and a walk-in
freezer and refrigerator. One of the two out-building was used to
house the Maintenance Department and the other was a much needed
employee break room.
The exterior of the Casino was painted and reroofed. There was a
significant amount of plumbing and electrical work completed, as
required, to bring the building up to code. The monument sign at the
entrance of the parking lot was re-designed with a fresh new look.
The floor was brought into compliance by removing all pre-Compact
(non-compliant) slot machines and negotiated contracts were signed
with several slot manufacturers to replace some of the old machines
with new.
Completed building an RV Park of which I designed, negotiated all
contracts and oversaw the construction.
Prior to leaving I presented a proposal to Tribal Council to reduce
annual operating costs by $400 thousand dollars.
From July 2007 to October 2008, Pit River Casino experienced 5%
growth in revenue.
1997-2006
Jackson Rancheria Casino & Hotel
12222 New York Ranch Road
Jackson, Ca 95642
Senior Vice-President/COO
. Analyzed monthly and annual financial statements.
. Increased EBITDA 20%.
. Reduced operating expenses 22%.
. Responsible for maintaining compliance with Federal, State and
Tribal Regulations.
. Presented financial statements, budgets and other financial
reports to Tribal
Council.
. Negotiated 7 figure construction contract, oversaw 6 years of
expansion
construction and renovation.
. Reviewed all contracts; construction, gaming, entertainment, etc
to ensure all compliance requirements were met.
. Integral member of team that initiated first budget process for
this property.
. Responsible for all internal controls for the Casino and its
compliance with Federal, State and Tribal regulations.
. Member of the committee that developed the Gaming Machine
Standards and testing criteria for the State of California.
. Wrote, implemented and enforced all P&P's for the Casino
. Actively involved with the selection of slot accounting &
Accounting software programs.
. Conducted all investigations for the Casino to include
non-compliance issues, Title 31 Bank Secrecy Act, customer
complaints and certain criminal activity.
The responsibility and oversight of six years of construction
projects was mine and included all phases of construction,
negotiating contracts, tracking, verifying and signing off on
billing invoices, change orders and maintaining payment schedules.
1996-1997
Crystal Mountain Casino
Shingle Springs Rancheria
Shingle Springs, Ca
Tribal Police Officer
Conducted patrols of property, maintained security of Casino and
Rancheria, my job ended when the Casino closed.
1985-Present
Gunsmith/Engraver
Since the mid 80's I have worked in the firearms industry as a
Gunsmith and Engraver specializing in the restoration of antique
firearms and edged weapons along with the customization of modern
firearms. I owned and operated two retail outlets in the late 1980's
and mid 1990's to 2000 offering for sale Firearms, ammunition and
most accoutrements as well as firearms repair, modification,
engraving and restoration.
Education:
1970-72
General Education
American River College
Sacramento, Ca
1979
PC 832 POST Certified
California Correctional Academy
Modesto Junior College
Modesto, Ca
1985
Colorado School of Trades
Completed Certificate Program
Lakewood, Co
License(s):
2009 Key License-General Manager-Twin Pine Casino & Hotel
2007 Key License-General Manager- Pit River Casino
2004 Key License-Senior V.P./COO-Jackson Rancheria Casino & Hotel
2000 Key License- Vice President Compliance and Casino
Operations-JRCH
1998 Key License-Compliance Officer-JRCH
1997 Key License-Executive Casino Manager
1997 Key License- Security Guard-JRCH
1996 Key License-Tribal Police Officer-Shingle Springs
Rancheria-Shingle Springs, Ca
1984 Federal Firearms License
Certification(s):
2004
Financial Accounting and Analysis
University of Nevada (UNR), Reno
2005
Management of Table Games Operation
UNR, Reno
1998
How to Conduct an Internal Investigation
Council On Education In Management
1998
Supervisor/Management Development
Results Training and Development Systems
1998
Internal Auditing For Casinos
Joseph Eve & Company
Management Consultants and Certified Public Accounts
1998
Tribal Gaming Leadership and Development
McGladrey & Pullen National Gaming Group
1998
Self Regulating the Indian Casino
The Falmouth Institute, Inc
1998
Fraud, the Industry & the Audit
The Institute of Internal Auditors
1998
Certificate of Membership
The Institute of Internal Auditors
2000
Operating a Tribal Daycare Program
The Falmouth Institute, Inc
References:
Dean Konecny
**********@*****.***
Cell 541-***-****
Sydney Johnson
Controller
Twin Pine Casino & Hotel
P.O. Box 789
Middletown, CA 95461
Home 707-***-****
Work 707-***-****
********@********.***
Chris Healey
Food & Beverage Manager
Ovations Food Service
18228 N. US Hwy 41
Lutz, FL 33549
Home Office 813-***-****
Cell 626-***-****
*****.******@**************.***
Rod Kellar
13905 Trinity Mountain Rd
French gulch, Ca 96033
Home 530-***-****
Cell 530-***-****
*************@*****.***
Ty Huff
Recently relocated.
Cell 559-***-****
*******@*******.***
Ed Little
Entertainment Buyers Group
9811 W. Charleston Blvd
Suite 2-781
Las Vegas, NV 89117
Cell 702-***-****
Business 702-***-****
********@************************.***
References Continued:
Tim McGlynn
Director of Marketing
Ute Mountain Casino & Hotel
Work 970-***-**** ext 237
Cell 951-***-****
********@*****************.***
**********@*****.***
Phil Davis
Home Address
6033 Colodny Dr
Agoura Hills, Ca
91301-1843
Home 424-***-****
Cell 818-***-****
***********@*******.***
Mike Avelar
General Manager
Pit River Casino
20265 Tamarack Ave
Burney, Ca 96913
**********@**************.***
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