Customer Service Administrative Assistant
Resume:
Vonetta Harris
Apt. ***b
Euclid, OH 44123
******.*******@*****.***
Objective: To obtain a challenging and professional position acquiring
practical experience.
Employment
2010-2013 LiveOps Cleveland, OH
Customer Service/Data Entry
-My responsibilities is telecommuting from home, as a customer service
representative that provide the first point of customer contact inquiries
such as pricing, product information, shipments and orders.
-I ensured delivery and excellent customer service in a timely and accurate
process.
-Input customer personal information into the company's database, keying,
and with a variety of administrative task as required.
2001-2009 RTA Cleveland, OH
Bus Operator
-My responsibilities were to function as a Customer Service Ambassador for
RTA by providing safe, efficient, and quality transportation service to
customers.
-Transport customers by operating any type of revenue vehicle with a class
C endorsement during regularly scheduled routes and special service routes
while observing route time schedules, safety rules and regulations, and
State and municipal traffic laws.
-Provided excellent customer service by responding to customers inquiries
and assisting customers with various routing information(bus schedules,
arrival times, and bus connections).
-Operated the fare collection equipment for customers boarding and exiting
the revenue vehicle, called stops to ensure customers are aware of their
stops and destinations along the way while in route.
-Administered RTA Policies and procedures in special
circumstances(emergencies and service interruption).
2001-2001 Department of Defense Cleveland, OH
Office Automation Clerk
-Human Resource Department clerk (secretary), My responsibilities include
answering phones, transferring calls, typing memos and condolence letters
to the families of military victims and civilian employees.
-Secured and filed all Top Secret and Confidential information.
-Time Keeper, made sure everyone work time and vacation time was put into
the company's database, accurately and correctly in a timely manner.
-Updated employment vacancies daily on the internet in the company's data
system.
-Input every employee awards in the Microsoft Excel spreadsheets.
1996-2001 United States Navy Cleveland, OH
Administrative Assistant
-Accorded independent responsibility as an Office Supervisor, for the
organizing and planning work assignments for three administrative
specialists (Yeoman's).
-Performed clerical duties, including typing memos, office machine
operation, office communication, filing and records maintenance.
-Provided continual training (formal, on the job) to subordinate personnel
to enhance their standardization and qualification for their job position.
-Processing and tracking correspondence on qualifications for Navy
personnel, in a department of 600 employees.
-Prepared daily, weekly, and monthly reports for navy personnel on their
watch standards, and maintained flight records for pilots.
-Evaluated individual officer records to ensure completeness of information
and personally assisted in the development fitness reports, evaluations,
recommendations, and awards.
-Processed and accounted for leave/vacation of over 300 requests and
distributed mail.
Education
2006-2009 Ashford University Clint, IA
-Received a bachelor's degree in Organizational Management.
1989-1993 Glenville High School Cleveland, OH
-Received a high school diploma.
Skills, Knowledge and Abilities
Planning, Establishing/Achieving objectives, Commitment to Excellence,
Dedicated, Work as a team member or independently, Time-Manager, Flexible,
Developing and Implementing Policies/Procedures, Multitasked, Computer
Skills (Microsoft Excel, Word, Internet Explorer), Type 40WPM.
References Available Upon Request.
Contact this candidate