Customer Service Data Entry

Location:

Posted:

December 18, 2013

Cynthia Covington

Smyrna, Georgia 30080

Email: **.*********@*****.***

OBJECTIVE

To obtain a position for Operation Dispatch Clerk

QUALIFICATIONS

I am an energetic and detail-oriented Office Professional possessing superior communication and organizational skills. I

am committed to providing exceptional customer service, utilizing the years of acquired skills and expertise within a high

paced office and/or a warehouse environment.

SKILL SUMMARY

• 10 years office experience performing Data Entry and Appointment Scheduling

• Typing speed of 40+ WPM

• Knowledge of Microsoft Office Suites to include MS Word, Excel and Outlook; AS400 Mainframe

EXPERIENCE

PNW Warehouse - Tacoma, WA. 10/2010 - 10/2013

Warehouse Order Selector

• Efficiently managed the warehouse production schedule, filled customer work orders and requisitions

• Ensured proper management and marking of both incoming and outgoing materials

• Compiled worksheets and tickets to fit customer specifications and shipping

• Completed all related paperwork and documentation utilizing Microsoft Office Suites, Internet Explorer

State Farm Insurance Company - Tacoma, WA. (Temp) 04/2010 - 10/2010

Data Entry Clerk

• Responsible for creating customers files for updates and retrieval within the company system

• Operated office equipment to include the telephone system, file cabinet, copier and fax machine

• Completed data entry functions utilizing the 10-key by touch functions, Microsoft Word and Excel

• Performed 20% soft outbound calls for data retrieval and inquiries

McLane Northwest - Lakewood, WA. 12/1999 - 01/2009

Receiving Clerk/Warehouse Clerk

• Responsible for creating, updating and retrieving customer data

• Communicated with carriers to resolve and update customer shipping issues

• Answered 45-50 customer phone inquiries per day and scheduled inbound appointments

• Completed hourly filing, copying and faxing of customer shipping and/or receiving information

• Utilized Microsoft Office Suites to include Word, Excel, Outlook; AS400 Mainframe and UNIX

EDUCATION

Dothan High School