Customer Service Office
Resume:
Staci Y. Moulton
Houston, TX 77088
832-***-**** cell
* ***************@*****.***
Desire a position utilizing organizational, interpersonal and communication
skills, with a particular interest in office and administrative support.
2 EXPERIENCE
2 2013 - Present Field Representative
Information Providers, Inc.
Houston, TX
Inspect homes, condos, and townhomes for various insurance
companies. Take pictures and measurements, draw floor plans,
notate any concerns, such as cracks in the foundation, or missing shingles,
etc. Data enter information in database.
3 2013 - 2013 Customer Service Representative (CSR)
Copart
Houston, TX
Call insurance adjusters to get approval of charges, and
assistance with release of vehicles; call policy holders to arrange
pick up of their vehicles and keys; call donors to arrange pick up of their
vehicle, title and keys; call storage lots and collision centers to
arrange pick up of vehicles and charges; and document everything in system.
4 2003 - 2013 Greeter / Office Support / Resource Room Specialist
5 Workforce Solutions (Arbor E & T)
Baytown, TX
Greeter - Listen to customer request for service, or information. Make a
quick assessment, and route to appropriate staff. Complete verification of
work registration forms, print wage details, and review and sign Texas
Payday Law forms for customers. Provide Labor Market Information and
information on filing an Unemployment Insurance Claim. Assist with
training of all front office employees. Update office monthly calendar.
Post signs for office closure. Resolve minor customer complains. Office
Support - Answer telephones and give information to callers, take messages,
or transfer calls to appropriate individuals. Open, read, route, and
distribute incoming mail and other material. Reset customer's passwords on
workintexas.com. Issue supportive services (gas and retail cards) and
checks. Order all office forms and supplies. RRS - Assist customers with
work registration on-line, job search, posting resumes on-line, setting up
e-mail accounts, using the fax machine, and copier. Replenish resource
materials in Resource Room. Update Hot Jobs binders and job boards in
Resource Room.
2002 - 2002 File Clerk
Tempfinders Personnel (ABS)
Houston, TX
Filed drawings, and other duties as assigned.
2000 - 2002 Account Representative, Representative for Supplemental
Security Income(SSI)
Cardon Healthcare Network, Inc., The
Woodlands, TX
Managed a caseload of approximately 300 claims. Insured the patient kept
appointment with Social Security Administration (SSA). Requested medical
records from hospital, and route to Disability Examiners. Followed up with
patients, attorneys, and hospital. Verified Medicaid coverage, and
notified hospital to bill Medicaid for patient's hospital stay.
1993 - 2000 Clerk III
Texas Department of Human Services (TDHS)
Liberty, TX
Pre-screened applicants for eligibility and discussed their rights and
responsibilities as recipients of the Texas Works program--Food Stamps,
Medicaid, and TANF. Assisted clients with resume writing and job search.
Maintained a schedule of approximately 1000 interviews a month for nine
Texas Works Advisors. Issued Medicaid letters, posted and distributed
mail, and maintained files. Sent out re-certification packets and acted as
back-up receptionist/switchboard operator. Ordered office supplies and
forms, and maintained and inventoried office equipment.
1993 - 1993 Administrative Technician (Office Manager)
TDHS Houston, TX
Ordered office supplies, and forms. Maintained office equipment, and supply
room. Backed up switchboard operator. Distributed mail.
EDUCATION
Liberty High School, Liberty, TX
Diploma
TRAININGS
Cultural Diversity, Americans with Disabilities Act, Civil Rights, Sexual
Harassment, and Violence in the Workplace. National Workforce Institute
(NWI) Certified Workforce Professional.
COMPUTER SKILLS
Microsoft Word / Excel / PowerPoint / Outlook
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