Customer Service Sales

***** ********** *******, **** *****: 301-***-****

Germantown, MD 20874 E mail: *************@*****.***

Molla Gessesse

• Dynamic, energetic, driven, experienced business professional with over fifteen years of business

development, marketing and corporate planning experience.

• Forward thinking, results oriented, strategic visionary professional who is highly effective in taking on

new challenges and delivering immediate results.

• Strong ability to lead cross functional initiatives with differing priorities to consensus driven solutions that

address complex business challenges.

• Exceptional skills in leadership, business development, strategic planning, business strategy, marketing,

project management, management consulting, customer service and relations, and communication.

Professional Summary

Education

Post Graduate Diploma

Management of Motivation and Creativity

July, 2008

Luebeck University of Applied Sciences

Luebeck, Germany

Post Graduate Diploma

Principles and Tasks of Leadership

January, 2008

Luebeck University of Applied Sciences

Luebeck, Germany

Bachelor of Science

Information Systems

July, 2005

Addis Ababa University

Addis Ababa, Ethiopia

Bachelor of Science

Economics

July, 1986

1

Addis Ababa University

Addis Ababa, Ethiopia

Skills

• Leadership – Team Building

• Marketing and promotions

• Operations Management

• Business development/Planning

• Research and Analysis

• Business Strategy

• Strategic Planning

• Management Consulting

• Budgeting Expertise

• Project management/Planning

• Marketing Strategy

• Customer service and Relations

Professional Experience and Significant Achievements

General Manager (and 45% Shareholder)

August, 2011 Feb., 2008

Mahal Technology Services P.L.C. Addis

Ababa, Ethiopia

• Oversaw overall company activities and execution of organizational policies,

strategies and goals.

• Directed and coordinated activities of businesses with the pricing, sales and

distribution of products including software development, hardware, tender

participation and contract administration.

• Reviewed financial statements, sales and activity reports, and other performance

data to measure productivity and goal achievement and to determine areas

needing cost reduction and program improvement.

•

Managed company staff and determined staff requirements including hiring and

training new employees.

Director of Corporate Planning and Marketing

April, 2009 July, 2011

2

Bank of Abyssinia Addis

Ababa, Ethiopia

• Formulated, developed, directed and coordinated marketing activities, policies,

strategies and goals to ensure company growth and development.

• Formulated, directed and monitored business development and planning

activities including strategic plan, annual plan, interim performance reports and

performance indicators.

• Initiated, conducted, directed and coordinated economic research and

commercial surveys to identify potential markets for products and services and

introduce new products and services.

• Initiated, directed and coordinated market research studies and analyze their

findings.

• Planned and executed advertizing policies and strategies including preparation

and negotiation of advertizing and sales negotiations, advertizing and

promotional materials and customer recognition events.

• Introduced and launched new products and services.

• Directed and coordinated branch opening activities.

• Strengthened company business by leading implementation of automation

project.

• Directed the hiring, training, and performance evaluations of marketing, sales,

research and planning staff and oversaw their daily activities.

Manager of Marketing and Corporate Planning

Aug., 2004 Dec., 2008

United Bank Addis

Ababa, Ethiopia

• Directed, organized and monitored marketing and planning activities including

formulation and implementation of marketing policies and strategies, research

and planning activities, business development activities, and advertizing and

promotional activities.

• Developed and directed pricing policies strategies, balancing company objectives

and customer satisfaction.

• Directed and coordinated sales forecasting and strategic planning to ensure the

sale and profitability of products and services, analyzing business developments

and monitoring market trends.

• Directed, coordinated and monitored the gathering of data on competitors and

analyze their prices, sales, and method of marketing and service outlet.

• Managed team of 20 professionals.

Organization and Membership

Ethiopian Economics Association

Ethiopian Red Cross Society

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