Administrative Assistant Customer Service

Monique Ali

Phone: 602-***-**** Email: *******.***@******.***

OBJECTIVE

To secure a long term career with a growing company that will allow me to utilize my customer service and life

skills experience while continuously building on my library of knowledge and talents

EXPERIENCE

Harris County Child Protective Services Sept 2013 to Present

Administrative Assistant

Handled basic office day to day tasks such as answering phone, filing and greeting clients

Set up catering and UV equipment for board and committee meetings

Took and transcribed weekly meeting minutes

Updated Commissioner Court Reports

Worked with CPS “BEAR” non profit programs

Corestaff Services Temporary Agency May 2011-Nov 2012

Administrative Assistant/ Recruiter

Responded to telephone and fax inquiries and orders from referral sources and homecare patients

Resolved patient/customer complaints by identifying problems and coordinating appropriate

corrective action for successful resolution

Conducted Interviews for potential employees

Multitasked daily office tasks such as filing, organizing client data, and answering phones

Greeted clients, vendors, employees

Entered New Hire paperwork into database

Corestaff Services Temporary Agency

Apria Health Care/Document Triage June 2010 Aug 2010

Assisted clients with orders and reviewed cases to ensure proper equipment was requisitioned

Directed fax orders out to customer for medical equipment

Verified emergency orders for oxygen patients

Family Readiness Center, Luke Air Force Base July 2009 Aug 2009

Office Clerk

Reorganized office spaces

Managed incoming and outgoing phone calls

Created care packages for troops

Skills Efficient in Microsoft Word, Excel, and PowerPoint

The University of Arizona, Tucson, Arizona

Bachelor of Science

Major: Family Studies and Human Development

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