Customer Service Sales

Dawne Marie Collins

*** ********* ** * ***********@***.***

Garden City S., NY 11530 516-***-****

Professional Experience

Ace Tool April 2011-October 2013

Sales Administrator / Customer Service

-Sales Administrator / Customer Service Rep in a competitive retail setting.

- Handled heavy incoming call volume for internet sales

-Placed purchase orders and company in house orders

-Tracked all orders/invoices for customers

-Proficient in Volusion- an e-commerce program

-Certified in Microsoft Great Plains ( sales, purchasing and invoicing)

-Responsible for saving company over $50,000 in fraudulent credit card transactions

Dynamite Tool Corporation January 1989-March 2011

Office Manager

-Assisted in building and maintaining all internet transactions on a daily basis totaling over 1.5

million dollars a year

-Developed systems to minimize fraudulent activity preventing a monetary loss of 69,000 dollars

in 2010

-Work directly with all credit card merchant services to maintain privacy with customer accounts

-Handle all claims dealing with lost and damaged product through the UPS Worldwide software

systems

-Insurance administrator for all employees

-maintains accurate payroll records through Paychex

-all new hire paperwork

-general office duties

Accounts Receivable/Payable

-Handles all monies from internet and daily store transactions including daily reconciliation,

banking and deposits

-Maintains over 150 house accounts

-All invoicing statements and cash receipts

-Detailed records of cash receipts journal for monthly accounting review

-Posts bills and schedule payments using Peachtree software

-Inventory control and data entry into Armour Systems

Riverhead Savings Bank January 1985-January 1989

Commercial Teller

Waldbaum’s January 1979- January 1985

Cashier, Front End Manager, Book keepeProficient in Excel, Word, Peachtree, UPS Worldwide

Software, Armour POS systems

Education:

St. Josephs College

Sachem High School

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