Sales Customer Service

Julie Nickel

**** **** *****

Henderson, NV *****

847-***-**** Cell

E mail: **.******@*****.***

Qualifications

My 30 years of office and administrative experience makes me a valuable asset to any organization. I have experience

working with many people at various levels of management and have developed excellent multi tasking and organizational

skills. I have extensive experience on both the PC and Macintosh computers and have software knowledge in Microsoft

Outlook, Word, Excel, some QuickBooks and PowerPoint, as well knowledge of the ACT! Database and on line publishing.

Also have experience in SOP software, SYSPRO, with entering orders, looking up inventory, invoicing, etc. I have extensive

experience working in Sales Departments, giving me solid Customer Service experience.

Employment

October 2013 Present Black Jack K9 Training Working as Independent Contractor

● Posting pictures and videos of training sessions on web site

2011 Septermber 2013 Office Assistant to Black Jack K9 Training, providing part time office support to owner of dog

training business responsibilities include but not limited to:

● Take pictures and videos of training sessions and post on company web site Update and change information on

company website as needed

● Enter client contact and job information into QuickBooks

● Enter monthly financial statements into QuickBooks and reconcile

● Assist with client communication via e mail

● Meet and greet clients when picking up/dropping off their dogs

Other duties included assisting with dog training and caring for the dogs while owner was out of town or busy with client

appointments:

● Cleaning kennels and dog runs daily

● Daily watering and feeding

● Giving medication when needed

● Sometimes transporting to and from the vet

● Exercise the dogs

● Assisted with different aspects of training: basic obedience commands such as sit, down, climb command, loose

leash, call backs assisted with service dog training, assisted in training dogs to track

● Experience with pinch collars and e collars

October 2013 Present Part Time Office Administrator for Kramers Pet Sitting Service, providing administrative

support to owner of company Working as Independent Contractor

● Answering business line when forwarded to my phone

● Communicating with clients and handling their needs appropriately

● Calling new prospects and setting up meet & greet meetings

● Handling scheduling & management software (Leashtime), includes scheduling requested visits, cancelling visits,

converting prospects into clients, some billing

● Communicating with dog walkers as needed regarding their schedules, point of contact for dog walkers

● Finding and pre qualifying candidates when hiring dog walkers/pet sitters

August 2012 September 2013 Office Administrator / Pet Care Giver for Kramers Pet Sitting Service

● Provide all office and administrative support listed above

● Dog walking Walking dogs on a daily basis while still in Chicago, sometimes as many as 10 walks a day

● Transporting dog to and from doggie day care for one client twice a week

● Overnight pet sitting Staying in client’s homes overnight providing care for their pets while they are out of town

Julie Nickel

Employment, Page 2

2006 2012 Business Owner JR Decks Scapes, General Contractors Small construction specializing in customized decks

and retaining walls. Take calls from customers, set up appointments, prepare estimates and invoices responsible for

advertising and marketing web site administrator.

Feb. 2006 June 2008 Eagle Test Systems, Inc. Sales Administration Representative, providing support to the sales team

● Acting as liaison between customers and sales reps, both domestic and International.

● Receiving and processing requests for quotes from customers and sales reps.

● Entering and processing all purchase orders using company’s SOP software, SYSPRO.

● Processing paperwork for the shipment of orders.

● Sending out invoices after shipment and tracking payment.

● Sending out shipment notifications and keeping customers and sales reps up to date through the shipping process.

● Working with Customer Service Department in processing all repair purchase orders.

● Responsible for keeping track of designated customers’ discount programs.

● Updating departmental logs such as Quote Log, Equipment Database, etc.

● Responding to all e mail communications with customers and sales reps

March 2004 Jan.2006 Sperry Van Ness/Sentinel Realty Advisors Office Manager/Marketing Assistant, providing

administrative support to President and assisting with marketing needs for small Commercial Real Estate Office

● Performed administrative functions such as ordering office supplies responsible for answering phones and routing all

calls handling incoming and outgoing mail.

● Receive calls from potential clients and send out information on listed properties when requested.

● Maintained contact Database of over 7,000 client contacts input all new contacts maintained notes and history of

existing contacts scheduled and tracked appointments and other information.

● Responsible for processing new listings duties included processing listing agreement, creating proposals and

brochures for client using on line publishing making sure listings were posted on various sites sending out e mail

blasts to various groups of people using database placing print ads.

● Create, print and mail Just Listed and Just Closed Postcards to various groups of people using database.

● Maintain marketing materials used by company.

● Assist with researching properties when listing.

Oct. 2002 May 2003 Admin. Assistant, LINX Electronics, Inc. (Micronas Semiconductors, Inc.) Provide support to CEO,

COO, & Controller

● Performed administrative functions such as ordering office supplies maintaining office equipment incoming/outgoing

mail shipping

● Administrator for phone system and security system

● Order new office furniture when needed

● Making travel arrangements when required

● Place ads for new hires

● Tradeshow Coordinator

● Special projects as needed

Mar.1999 Sept. 2002 Sales Administrator, Metalsoft, Inc. Provide support to VP of Sales and Sales Staff

● Responsible for all administrative functions such as answering phones and routing all calls ordering all office

supplies maintaining office equipment

● Create and distribute all Sales Quotes and Proposals

● Process and track all Sales Orders

● Coordinate monthly in house training classes for customers

● Maintain and manage the customer database that resides on the office network, as well as performing basic

administrator tasks on both the database and the network

Julie Nickel

Employment, Page 3

1996 1999 Manager/Office Administrator, CompuCook, Corp. Office Administrator and Retail Assistant, providing

administrative support and management for office of 30 people, plus field personnel of another 30 people

● Responsible for all administrative functions such as answering phones and routing all calls ordering all office

supplies preparation and distribution of correspondence maintaining office equipment and dealing with vendors

processed and tracked expense reports.

● Assisted in coordination of office move expanding from 2,400 to 7,000 square feet of office space handled all

aspects of move, including office design, movers, contractors, building management, labor quotes, and various office

vendors.

● Responsible for pager administration for entire company. Coordinated company’s pager account of approximately

100 pagers directly with SkyTel. Responsible for restructuring of pricing, saving the company over $8,000 annually.

● Made travel and meeting arrangements, as well as assisted in the coordination of bi yearly trade shows.

● Coordinated monthly mass mailing consisting of mailing cycle updates to 1,900 stores across the country.

● Assisted in the recruiting of new personnel by running ads in newspapers, screening resumes, screening candidates

over the phone, coordinating with outside recruiters, and setting up interviews.

● Handled HR administrative duties such as processing new hire and termination paperwork, processing and tracking

time off requests, and acting as liaison with the corporate office regarding personnel and benefits issues.

● Responsible for Retail Sales support communication to office and field personnel, including maintaining all marketing

materials, sending out marketing kits and letters to retailers as needed, preparation and distribution of Retail

Contractors, and distribution of monthly performance Reports to all participating retailers.

Education

1980 Robert Morris Business College

Graduated from six month Professional Secretary Program

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