Customer Service Six Sigma
Resume:
Edward Peter Vickless
Canton, GA 30114
***********@*******.***
December 4, 2013
Dear Representative:
I am writing in reference to the Operations Director opportunity.
I am confident that my leadership, social and technical management
skills will help strengthen your organization.
As you can see in my enclosed resume, I have excelled in the field
of Business Management, Six Sigma, Lean, 5S and Project Management. My
current position as Director of Manufacturing, has given me the
opportunity to implement both linear and non-linear change across
multiple business units in a team environment. Each strategic project
is managed through systematic project management procedures to
minimize risk and ensure success in a timely manner. In addition to
project implementation, I have developed my employee team to work
independently to achieve results as multipliers within the
organization.
My leadership style is one of enthusiasm and fostering a safe,
positive, passionate, driven work environment, where employees are
part of a team, working toward a common goal. I focus on process
improvement, customer service and increased sales throughput to ensure
company growth and profitability.
My goal is to find a company who's vision and operating principles
closely align with my own beliefs; this dynamic creates the foundation
for success in a shared objective. I am excited to have the chance to
join an organization that is customer driven, empowers their
employees, and seeks excellence.
I look forward to the opportunity for a personal interview to
discuss the Operations Director position and my qualifications in
detail. Please contact me at your earliest convenience at (678) 296-
3584.
Sincerely,
Edward Peter Vickless
6? Black Belt
Edward Peter Vickless
512 Autumn Walk, Canton, GA 30114
Home 770-***-****, Cellular 678-***-****
***********@*******.***
Professional Attributes
* An internal consultant, leader and proactive strategic resource that
collaborates with business unit leaders and process improvement teams to
identify, plan and implement both tactical and strategic quality
improvement initiatives.
* Technical expert in the knowledge and application of Six Sigma, Lean and
Theory of Constraints process improvement methodologies.
* Broad range of effective leadership skills from articulating strategic
vision, to creating needed direction to influence, coach, and develop
both direct and indirect reports.
* Excellent communication skills (verbal, written, presentation) across
all business levels.
* Customer focused self-starter able to impact change both individually
and in team environments.
* Proven ability to drive results as a seasoned change agent across
multiple business units.
Professional Experience
TIGHitco, Atlanta Georgia
Director of Manufacturing / Continuous Improvement Manager - 5/21/2007 to
10/3/2013
Highly engaged leader, accountable for numerous business improvement
activities in multiple facility locations. Responsible for creating a lean
culture, centered around identifying, planning and leading value added
activities.
. Managed global aerospace project transfers from US to Mexico facilities.
. Designed and implemented TIGHITCO's first robotic automation cell,
resulting in a profitable 30% Gross Margin program. Project was launched
on time and under budget by $78,000.
. Responsible for production safety, scheduling, operations and CI with a
workforce headcount of 149 people.
. Successfully transformed several facility product lines from a batch and
queue environment to single piece flow, improving product margin by 35%.
. Responsible for implementing and auditing to achieve AS9100 Rev. C,
aerospace standard.
. Launched the TIGHitco APEX (Achieving Performance EXcellence) program, a
multi-facility continuous improvement program that has standardized our
entire organization.
. Created an ACE certified quality clinic reducing quality escapes by 60%
in the first year.
AIG Agency Auto, Alpharetta Georgia
Process Improvement Project Manager - 5/29/2006 to 5/18/2007
Responsible for assisting in the development of a new Process Improvement
Program, while simultaneously running over six process improvement
projects.
. Focused on changing AIG from a departmentalized organization to a process
aligned customer-centric business.
. In less than four months reduced up-rate quote defects by 35%. Quick wins
in this project increased cross department communication, reduced cycle
time and enhanced the customer experience.
. Composed benchmarking surveys to baseline IT, Human Resources and
Customer Service through APQC.
. Developed a process-centric set of metrics used to proactively identify
and prioritize errors in the Quote to PIF (Policy In Force) process.
Delta Air Lines, Atlanta Georgia
Black Belt, Continuous Improvement Group - 2/5/2000 to 5/27/2006
Apply Six Sigma and Lean methodology to Delta Airlines Operational Control
Center, Demand Planning, Engineering and Technical Operations to achieve
beneficial, long-term, continuous improvement results to support the
overall organization.
. Converted 90,000 hours of non-value added labor by aligning departmental
functions to the value stream.
. Directly responsible for managing a crew of 12 Process Improvement
Experts, working in excess of 15 projects throughout the organization.
. Reduced tire failures by 30% as a result of diligently using six sigma
tools then executing with calculated Kaizen events.
. Utilizing the DMAIC process, structured, managed and implemented numerous
departmental and divisional cost reduction and productivity improvement
initiatives to support the CY02-CY05 operational cost reduction goal of
$450 million.
. Reduced excess component inventory by $960,000 annually through the use
of statistical tolerancing.
. Trained and mentored frontline personnel in Lean, Six Sigma, and Project
Management methodologies.
. Our team achieved an annual net savings of $4,297,000 through the
development of Lean Flow Cells.
. Implementation of Total Productive Maintenance and Method Sheets produced
a savings of $154,000 by eliminating machine downtime and safety
concerns.
Edward Peter Vickless
Delta Air Lines, Atlanta Georgia
Green Belt Continuous Improvement Leader, Component Maintenance, Aircraft
maintenance - 12/16/1991 to 2/5/2000
Supported Technical Operation Center in both frontline and tactical
objectives. Consistently involved frontline and local management in
continuous improvement initiatives. Primary objective was to increase
product in-sourcing for component maintenance.
. Fabricated and tested Designs of Experiments for Fan Cowl Project
resulting in a 3,840 man/hr. savings,
allowing for an in-sourcing opportunity of $350,000.
. Accomplished several cost, time and quality saving improvement
projects as team leader.
. Implemented visual "pull" flow cells on 8 product lines
. Established point of use tooling and materials in four departments
. Administered 5S program across Component Maintenance
. Standardized repair/overhaul procedures to increase quality by 99%
. Leveraged parallel processing to reduce turn time and work-in-
process (WIP)
. Developed a component maintenance website to aid in the standardization
of process and increase Six Sigma, Lean awareness.
Education
Embry-Riddle, Atlanta, Georgia
Bachelors Degree, Professional Aeronautics, 7/31/2009
GPA: 3.8. Cum Laude
Pittsburgh Institute of Aeronautics, Pittsburgh Pennsylvania
Associate, Specialized Technology, 10/28/1991
GPA: 3.8. Excellent attendance record
Federal Aviation Administration - Airframe& Powerplant Certificate
Professional Affiliations
. 2013, GA Tech Manufacturer Partners
. 2010, ASQ Member (American Society for Quality)
. 2005, Toastmasters
. 1996, North Carolina Real Estate Commission
Licensed Real Estate Agent
. 1992, Sports Car Club of America
Licensed Performance Driving Instructor
Additional Training and Certification
Six Sigma
Over ten years of intensive Six Sigma, Lean and Project Management training
from Delta Air Lines and ITO University that translates into proven
experience leading and implementing tactical and strategic continuous
improvement initiatives across multiple business units.
Six Sigma Black Belt Certified / Green Belt Certified
Theory of Constraints
Lean / 5S
ITO University
Computer Skills
Highly trained and adaptable in a wide range of computer media. Extensive
training from Delta Air Lines and New Horizons Computer Learning.
Microsoft - Visio, Outlook, Excel, Word, PowerPoint, Access, Front
Page Certified
Macromedia - Dreamweaver, Fireworks, Flash
Minitab
Visual - MRP and Scheduling
Contact this candidate