Customer Service Sales

Keyosha Riggins

Atlanta North, GA

*****.***@*****.*** - 470-***-****

WORK EXPERIENCE

Customer Business Specialist

Verizon Wireless - Alpharetta, GA - 2013 to Present

Answer a high volume of customer inquiry calls and set follow up schedules.

Listen attentively to discover underlying needs; and create individual, tailored solutions.

Resolve product and service related issues including billing, high risk disconnects, tech troubleshooting and

personal account changes.

Acquire daily accessory sales, equipment upgrades and new activations to generate revenue.

Provide floor support to fellow teammates by being readily available to assist in customer-escalated disputes.

Skills Used

Detail oriented

Fast learner

Team player

Tech Savy

Product Knowledge

Administrative Coordinator

WEOP Atlanta - Atlanta, GA - 2011 to 2013

Editorial prep for monthly newsletters, press releases and educational booklets.

Typed, scanned and photocopied documents.

Recorded and managed social media networks and the Employment Resource Portfolio.

Skills Used

Microsoft Office

Event Planning

Constant Contact

Social Media

40+ wpm

Training/ educational workshops

Teller 2

Suntrust Bank - Atlanta, GA - 2010 to 2011

Opened new accounts and activated direct deposit accounts.

Processed consumer and commercial loan payments.

Handled cash deposits and withdrawals of up to $150k.

Issued cashier checks, money orders, travelers' checks, cash advances and fund transfers.

Promoted business for the bank by maintaining good customer relations and initiating prospective sales leads.

Skills Used

Customer Service

Finance

Attention to detail

Competitive work

Time- management

Customer Service Associate

BP - Roswell, GA - 2009 to 2010

Operated a cash register to complete financial transactions.

Processed payments via cash, check, voucher, credit card or auto debit.

Rotated and stocked new merchandise in the store ( front and back end)

Skills Used

Organization

Exceptional customer service

OSHA rules and safety

Inventory

Merchandising

Team Member Lead

Seattle's Best Coffee - Atlanta, GA - 2006 to 2008

Maintained positive interaction with customers to generate return business.

Responsible for POP interior display.

Managed a staff of 4 workers (2 cashiers/ 2 baristas)

Counted and recorded deposits of up to $5,000.

Opened the store daily for business.

Skills Used

Managerial training

Customer Service

Marketing

Retail

EDUCATION

Bachelor of Business Administration in Business Management, Marketing

Clayton State University - Morrow, GA

2009 to 2012

SKILLS

Business professional with more than (7) years of consumer- oriented experience. Excellent communication

and problem-solving skills. Dedicated to surpassing company expectations while achieving superior customer

satisfaction. Proficient in Microsoft Applications (Word, Excel, Outlook and PowerPoint). Self-starter, flexible,

team-player, detailed, organized and punctual. Also cooperative, polite and hardworking. Working knowledge

of various computer software programs.

Contact this candidate