Manager Management
Resume:
ANNIE B. FOUST
CHARLOTTE, NC 28215
********@***.***
SUMMARY OF QUALIFICATIONS PROFESSIONAL PROFILE
Well-developed leader with
ACCOUNTING/FINANCE (KPC, OMEGA, AOA, RG)
Supervised P&L activity, income statement, balance sheet accounts and month-end close. over 13 years of experience
providing oversight of business
Developed and tracked capital and budgets, including revenue, expenses, and direct/indirect
operations to include
budgets. Organized department activities (accruals, adjustments, cross -charges, account
accounting, business/financial
reconciliation, collections, state filings, fees/permits, and expense auditing).
analysis, contract
Spearheaded financial reporting (sales, revenue, gross margin, operating profit, contracted rate &
administration, facilitation,
occupancy, trends, cash flow actual/forecast, and other ad hoc information). Analyzed information
human resources, inventory
to compile monthly consolidated financial reports and forecasts. Presented financial overview
management, process
during monthly P&L review (variance analysis, capital expenditures, operations update, revenue
improvement, project
projections, balance sheet overview, and aged accounts/collections update).
management, staff
Managed AR process to ensure timely monthly invoice processing, payment processing, collections,
management, and training. A
and customer account statements. Oversaw AP process to ensure check-run schedule adherence,
business operations
expense auditing, and timely payment/reimbursement. Reconciled vendor/contractor invoices and
professional with integrity,
expense reports to ensure compliance with corporate policy.
business acumen, motivation,
FACILITATION (ITT)
customer-focus, analytical,
Accountable for creating a learning and teaching environment for students in accordance with the
technical, and solid
educational objectives of the college. Develop lesson plans, learning activities, presentations, and
communication skills. A
apply teaching methods designed for a variety of learning styles to help students achieve course
strategic thinker able to
outcomes. Utilize course text, outlines, syllabi, technology, and other curriculum materials in
implement business strategy;
accordance with college and department guidelines.
Teach business and general education classes: Strategies for the Technical Professional (Microsoft work closely with executives
and cross-functional
Office/Intro Project Management), Professional Procedures/Portfolio Development, Problem Solving,
departments; establish and
and Introduction to Supervision.
communicate change; and
GENERAL MANAGEMENT (KPC, OMEGA, AOA, RG)
Oversaw and maintained business operations systems, strategic planning, standard operating deliver optimal results.
procedures, and cross-functional projects. Liaised with IT, shared services, corporate groups,
vendors, and warehouse/distribution business partners to resolve technology issues, drive
EDUCATION
operational initiatives, and increase the efficiency of support services. Identified business process
improvements, cost reductions, and profit maximization opportunities . Defined and maintained MBA/Human Resources
policy compliance, internal controls, and standard operating procedures. Management
Partnered with sales/business development/project teams to ensure the execution of contractual University of Phoenix (Ground)
plans for individual client programs. Provided compliance support and procedural guidance to Charlotte, NC 2009
ensure attainment of revenue recognition. Interacted continuously with clients including status Professional in Human
updates and problem resolution. Maintained high level of customer satisfaction in support of Resources
domestic and international customers. HR Certification Institute
Negotiated and maintained domestic/international vendor contracts to meet staffing, project, 2009
fulfillment, and technology requirements. Ensured compliance to risk management policies Business Analysis Certificate
pertaining to clients (credit applications/risks evaluation) and vendors/contractors (W-9 and University North Carolina
certifications of insurance). Charlotte, NC 2012
Performed as implementation SME on Success Factors Talent Management implementation site
team. Partnered with vendor consultant to complete the requirements analysis, design and
development, integration/testing, and implementation phases. CAREER HIGHLIGHTS
Functioned as implementation SME on HR project to implement PeopleSoft/Net Observer Star Award 2006
Benefits/eWorkplace. Successfully delivered a new HRMS, compensation and performance Goodwill Partner Award 2005
management strategy, and company-wide training on self-service payroll, reporting/analytics, and ITT Excellent Rating 2010
net benefits.
HUMAN RESOURCES (KPC, AOA, CSL, RG)
Maintained market personnel and recruitment files. Ensured accurate completion of documents (I -
KEY QUALIFICATIONS
9s, job applications, background check, benefits enrollment, offer letters, personnel action req uest,
Business Technology
leave of absence, write-ups, 300/300A/301, drug testing, handbook/policy acknowledgement, and
ADP HRMS
confidentiality) associated with promotions, terminations, new hires, progressive discipline, work-
Ad Manager
related injuries, STD/LTD, FMLA, military, and worker’s compensation. Reported on key HR metrics
Ariba
(headcount, turnover, employment status, salary adjustments, and compensation).
BofA Purchase Card System
ANNIE B. FOUST
Processed payroll and maintained employee payroll records at KPC and AOA. Recorded tax Cognos
withholding information, state support deductio ns, garnishments, liens, direct deposit requests, Cost Point
adjustments, bonuses, and employee change requests. Responded to verification and inquiries for Fidelity HRIS
unemployment and other payroll-related data. Reconciled and validated payroll prior to Lawson
transmission. Generated system preview reports to ensure accuracy. MAS90
Guided resolutions pertaining to discipline, misconduct, performance, and dispute issues. Microsoft Office
Conducted investigations and handled sensitive issues. Represented KPC at employment hearings Oracle
and participated in follow-up communication and investigation. Knowledgeable of EEOC PeopleSoft
investigatory process and documentation. Developed and facilitated organization wide team - Sabre
building and annual satisfaction survey results workshops at KPC and CSL. SAP
Partnered with corporate to communicate and maintain safety policies/training, annual wellness Success Factors
events, and incident records management at KPC and AOA.
Employed effective recruiting strategies to ensure the availability of qualified well -matched
professionals to meet current a nd anticipated needs at KPC, AOA, and CSL. Utilized a wide variety of Academic Technology:
internet postings, web-based sourcing, internal/external networking, job fairs, agency referrals, Blackboard/Moodle
specialized associations, and professional social media to recruit qualified candidates . Negotiated D2L/Elluminate Live
bill rates/conversion fees with agencies. Partnered with hiring managers to develop job descriptions Element K
and interview structure. Screened, interviewed, and hired well-qualified professionals. IRIS
INVENTORY MANAGEMENT Pinnacle
AOA-managed the inventory of advertising billboards, posters, and digital units. Department
scheduled and processed customer orders, tracked postings/takedowns, and resolved customer -
related issues. Industry Experience:
OMEGA-managed the production and inventory of financial services products. Ensured accurate Advertising/Marketing
processing of customer orders via e-commerce, salesforce.com, and SOW. Tracked Financial Services
shipment/delivery, and resolved any customer-related issues. Government Administration
PROJECT MANAGEMENT/BUSINESS ANALYSIS (KPC, OMEGA, AOA, CSL, RG) Healthcare
Led FLSA audit initiative; examined job descriptions; reported findings and recommendations; Higher Education
completed job analysis and modified key components; redesigned job description master; and Professional
partnered with managers to finalized new descriptions. Training/Consulting
Managed market research projects for professional sports organizations, government agencies, Publishing/Market Research
academic institutions, hospitals, non-profits, utility, and other industry companies. Provided data
collection oversight, analysis, reporting, and resource allocation. Collaborated with project
directors/analyst/programmers to control project budget, deliverables, schedule, and client Strength Areas:
monitoring/feedback. Accounting/Finance
Led project to consolidated U.S. and Canadian operations, billing, and customer support . Budget/P&L
Implemented ERP software components of Lawson, identified business requirements/JAD Financial Modeling
sessions/observations/workshops, re-engineered process/documented workflow/system mapping, Business Analysis
data mapping/migration, developed use cases, tracked project deliverables and communicated Client Facing
updates/problem resolutions/risk management plans, facilitated system/UAT testing, developed Employee Relations
procedure manuals, and facilitated staff training. Facilitation/Coaching
Managed SAP implementation project at market level responsible for site coordination, business HR Administration
requirements identification, documentation/validation, JAD sessions, workflow/process engineering, IT Liaison
data mapping/migration, UAT testing, project updates, and staff training in relation to order Payroll
fulfillment, purchasing, inventory management, and billing. Performance Management
Directed business process change/new software package (purchase card) implementation that Policy
streamlined business expenditures. Collaborated with key stakeholders to gather and document Development/Compliance
requirements, finalize general ledger logistics, data migration, and conduct UAT. Documented new Project Management
process, training, and coordinated implementation/rollout of web-based corporate purchase card Recruitment
program. Staff/Multi-Site Management
Directed business process change (JIT inventory) project. Conducted SWOT/cost-benefit/root-cause Strategic Planning
analyses/benchmarking and vendor assessment/contract negotiation, interviewed key stakeholders Training/Development
to elicit and developed requirements, created quantitative and statistical business models Vendor/Contract Management
(budgeting, customer buying frequency, constraints, and scheduling) and recommended solutions,
and launched pilot to validate solution. Delivered efficient inventory management plan, fulfillment
models, and JIT initiatives that increased profit margin and reduced inventory carrying cost 56% and
INVDOH down 37%.
ANNIE B. FOUST
STAFF MANAGEMENT Business Analysis Techniques
Managed high quality personnel to ensure effectiveness and continuous operations. Administered Benchmarking
annual performance evaluation process; developed improvement plans to identify and address Brainstorming
performance issues. Provided guidance on coaching, career development, and resolving disciplinary Document Analysis
actions. KPC-led the overall selection, project and activity coordination and training of the field Interviews
services staff. AOA-directed the business operations areas and coordinated the activities for staff Observation
within two markets. OMEGA-supervised team to assure essential goals were obtained in fulfillment, Process Modeling
production, inventory management, accounting, and logistics. Requirements Review
TRAINING (KPC, CSL, AOA, RG) Requirements Workshop
Analyzed, designed, developed, implemented, and evaluated training/development programs. Risks Analysis
Utilized classroom instruction, webinars, CBL modules, and web-based training to deliver new hire Root Cause Analysis
orientation, train-the-trainer, leadership, client programs, self-service payroll, benefits enrollment, SWOT Analysis
compensation, reporting, customer service, and multiple system/application training programs. Use Cases
Developed and organized training manuals, multimedia aids and other educational material. Vendor Assessment
Designed adult learner and facilitator materials to support organizational needs, client programs,
business operations, and workforce preparation. Designed and implemented quality
assurance/monitoring programs.
Formulated training policies and schedules. Evaluated the effectiveness of training programs
pre/post testing, monitoring/observation, feedback, and performance reports. Professional
training/knowledge of ADDIE model of instructional design.
EMPLOYMENT HISTORY
Senior Principal (Business Manager), Robbins Gioia, Charlotte, NC 2012–2013
Adjunct Instructor, ITT Technical Institute, Charlotte, NC 2009–Curr.
HR Consultant (Contractor), Charlotte School of Law, Charlotte, NC 2011–2012
Business Operations Manager, Adams Outdoor Advertising, Charlotte, NC/Florence, SC 2010
Operations Manager, Omega Performance, Charlotte, NC/Toronto, ON 2006–2009
Field Services Manager, Knight Publishing Company, Charlotte, NC 1999–2006
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