Service Medical Device

KEITH F. ESPINOZA

**** *. ** ***** **., APT#***

CORAL GABLES, FL 33134

CELL: 786-***-****

EMAIL: **************@*****.***

OBJECTIVE: Seeking and an advance position with a well-established

organization, assuming the duties of coordinating, managing and

servicing the field of Information Technology.

PERSONAL

PROFILE: Talented and dedicated professional with a strong record of

academic and hands-on work performance. Combines

resourcefulness with excellent research, analytical

and organizational qualifications. Outstanding interpersonal

communications and written skills. PC proficient with leading word

processing, spreadsheet, database and Internet

applications.

EMPLOYMENT:

1/17/2011 - 9/13/2013 OPTOS, INC -MIAMI, FL

Medical Device Support Specialist (IT, OCT, Ultrasound)

. Supported 54 international distributors with their OCT (Optical

Coherence Tomography) and Ultrasound equipment needs. Serviced Spain,

India and Italy.

. Coordinated field service engineers activities, onsite OCT

troubleshooting, Web-ex and phone support.

. Local IT for Miami site, desktop and server supporter.

. Deployed and maintained images for local PC hardware.

. Installed and maintained Cisco VOIP web conference system.

. Responsible for up to six T1 lines (DSL) for local site.

. Responsible for managing and fixing local Inventory Database (Sequel

Database).

. Generated Matrix reports for management meetings for incoming

complaints and service issues, brought resolutions to service issues.

. Work with Dynamic 10.0 (CRM and Grate Planes, was part of team which

migrated SQL database to Microsoft GP.

. Document Control for OCT and Ultrasound Service FAQ and

troubleshooting procedures.

. Administered weekly service meetings for all OCT and ultrasound

current cases.

. Responsible for SOP training and editing for service department.

. OSHA training and support of site.

. Supported and trained for Lean Manufacturing Six Sigma process.

07/2005-07/2010 TEVA PHARMACEUTICALS USA -MIAMI, FL

System Analyst II (System Administrator, PC/Network Tech)

. Supported over 300 users located at four company sites with their PCs,

network and software issues, used tools such as Dame Ware, Hyena, RDC and

Go to Assist.

. AD migration support and analysis.

. Asset Management for all new and old equipment. PC waste and recycling

programs oversight.

. Ghost image management for all Company computer equipment.

. Hardware repair and maintenance of all IBM T40-X301 laptops and IBM M58

Desktops.

. Install, manage, repair of Windows XP, Active Directory, Windows Server

2000/2003, Lotus Notes, Microsoft Office, Oracle, BartPE, IE, Citrix,

Trend-Micro, Master Control, Big-Fix, Altiris, Check Point, and Polycom

PVX.

. Diligently enforced security policies to keep PCs virus free with tools

such as Trend-Micro, Malwarebytes, Combofix and SuperAntiSpyware.

. Telecommunication support for all Avaya and Cisco phones. Including

configuring and setup of Cisco 7940/7960 model VOIP phones.

. Implemented and conducted Disaster Recovery plan for all south Florida

sites.

. Support, repair and back up of Blackberry Bold and Curve model phones.

. Web-ex support for corporate meetings.

. Altiris ticket management for all south Florida sites.

. VPN support and installation for Check point clients.

SKILLS: Proficient in Internet Explorer 11, Firefox 25, Outlook Express

2013, Microsoft Outlook 2013, Lotus Notes, Excel 2013,

Word 2013, Power Point 2013,Windows Vista, Windows 7, Windows

8, Mac OS 10.9, MS Server 2003, MS Server 2008.

EDUCATION: MIAMI DADE COMMUNITY COLLEGE - Presently enrolled, seeking

BA in Business & Technology with minor in Psychology.

Presently seeking MCTS/MCITP/MCSA and CCNA certifications.

(Current)

LANGUAGES: Fluent in English and Spanish

LEADERSHIP ACTIVITIES AND MEMBERSHIPS:

Habitat for Humanity.

Corporate clients included: Lennar Homes, Vitas Healthcare,

Heico Aerospace, Residensea.

REFERENCES: Furnished upon request

Contact this candidate