Customer Service Management

Candice Lee

**** **** **** ******, ********, NY *1234

Mobile: 561-***-****

************@*****.***

Skills and Achievements:

• Over 2 years of customer service experience in a wide range of work environments

• NYS licensed security guard

• Fireguard certified in NYC

• Experienced with Front Office Management and Sabre

• Proficient with software such as MS Word, Excel, and PowerPoint

• Experienced in handling multiple phone lines

• Flexible and willing to relocate

Objective: To obtain a position as a concierge agent so that I can utilize my customer service,

organizational, and back office skills.

Education:

September 2012-Present Wood Tobé-Coburn School New York, NY

Associate, Travel & Hospitality

(Degree expected December 2013)

Relevant Courses

Guest Relations Management Meeting & Event Planning Intro to Tourism

Intro to Hospitality Domestic & International Destinations Sales & Customer Service

Corporate Travel Management Front & Back Office Operations Computerized Reservations

Experience:

5/2013-7/2013 Hotel Le Bleu Park Slope, NY

Breakfast/Mini-Bar Attendant

• Prepared and delivered breakfast

items to guests

• Replenished mini-bars in each guest room

7/2012-Present S.E.B. Security at Pratt Institute

Ossining, NY

Unarmed Guard

• Maintain a secure facility

• Process all students and visitors

06/2011-2/2012 Bobby Van's Steakhouse Jamaica, NY

Hostess

• Greeted and seated guests

• Managed multiple phone lines

• Handled take-outs via POS system

02/2011-06/2011 Airway Cleaners Jamaica, NY

Hostess

• Met the needs of first and business class

passengers in lounges at JFK Airport

• Courteously filled food orders as requested

References: Available upon request

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