Customer Service Accounts Receivable

Gwendolyn D. Bradley

*** ******** ****** ( Charlotte, North Carolina 28217

Phone: 704-***-**** ( Email: ************@***.***

RELEVANT WORK EXPERIENCE

Merck Sharp & Dohme Corp. Charlotte, NC 10/10 To

11/13

Analyst, Shared Services Accounting

Analyzes paying habits

Knowledge of customer's accounts

Evaluates customer records and recommends that accounts be closed,

credit limit reduced or extended, or collection attempted, based on

earnings data, payment history, and purchase activity of customer.

Releases orders on credit hold

Creates and maintains databases on activity conducted in all accounts.

Prepares reports on current findings and suggested action to be taken

for all accounts to be written off.

Maintains positive relationships with all branch personnel and

customers while asking tough questions

Manage account with credit limit of $ 750,000,000 or greater

Apply over $ 4,000,000,000 in cash yearly

Merck - Business Analyst (contract thru RCM Technologies Inc.)

10/10 To 04/11

Accounts Receivable Cash Application/Deduction Management

Responsible for applying customer payments, creating remittance

difference notices and unearned discount charge backs, processing

allowances and offsets, planning & coordinating work to maintain

customers account status

Meet monthly processing deadlines; perform variety of additional

administrative duties

Research and resolve customer deductions, includes communicating with

external customers and internal clients to facilitate dispute

resolution via SAP Dispute Management System, phone, fax, email,

letters, etc. In addition to pursuing payback of the customers'

deduction to determine if valid, then have issue credit or request

payment from customer.

Prepare reports and meet monthly deadlines, support various department

projects as needed

W2 Financial Charlotte, NC 06/10 To

10/10

Lance - (contract) Staff Accountant

. Enter journal entries at month end

. Reconcile accounts and bank statements

. Accruals

. Benefits Analysis

. Run report for unrecorded liabilities and book journal entries

. Request invoice copies from accounts payable

. Other duties as assigned

R & I Repair Shop, Inc. Richburg, SC

Office Manager 05/07 To

10/10

. A/R & A/P Functions

. Payroll - developed process for the collection of payroll data

. Update files of all employees pertaining to payroll

. Maintain records for taxes

. Answer phones and assign service calls

. Invoicing

. Collection calls

. Pick up parts

Gwendolyn D. Bradley

822 Wilbrown Circle ( Charlotte, North Carolina 28217

Phone: 704-***-**** ( Email: ************@***.***

Page 2

American Red Cross (Shared Service Center) Charlotte, NC

03/99 To 6/08

Senior Accountant - 1/02 To 6/08

. Met deadlines for month end close and analysis entries made by others

to check for accuracy

. Contact support between business and regions

. Provided customer service to internal and external customers

. Compiled and analyzed financial information to prepare entries to

accounts, such as general ledger, financial reporting, and receivable,

as well as reconciled accounts and bank statements

. Effectively communicated verbally and written

. Responsible for preparing monthly financial statements to ensure

accuracy of financial reporting records and to ensure compliance with

Generally Accepted Accounting Principles and all American Red Cross

financial policies

. Reconciled cash amount(s) within 3 business days of closing

. Developed and implemented prepay program (allowed customer to

pay early in order to obtain a 2% discount)

. Successfully collected over $2,000,000 a quarter from 30 day

accounts

. Collected unclaimed cash

Accounts Receivable Accounting Lead - 7/00 to 1/02

. Monitored staff performance and work hours.

. Trained all new staff and reviewed all employee cash batches.

. Assisted staff with any cash and billing application issues in

addition to the Accounting Specialist duties.

. Trained and managed 11 employees

. Developed and implemented lockbox process (made changes to

improve lockbox hit rate and went to a paperless system)

. Developed and implemented Bankone process (maintain a

spreadsheet to show amount of cash received through lockbox on a

daily basis)

Accounting Specialists - 3/99 to 7/00

. Applied cash, adjusted account balances, ran reports, and processed

credit cards and wires

. Processed lockbox contents from the bank, processed miscellaneous

receipts, validated applied cash receipts.

. Researched sources or amounts, obtained approval to refund, updated

CFC allocations and processed CFC payments

. Performed month-end-closing tasks, such as written reports and

correspondence pertaining to month end closing procedures

EDUCATION

Pfeiffer University Misenheimer - Charlotte, NC

Masters Degree in Business Administration

Pfeiffer University Misenheimer - Charlotte, NC

Bachelor Degree in Business Administration

The Accounts Receivable Network - Atlanta, GA

Certification in Accounts Receivable and Finance

COMPUTER SKILLS

Proficient with Microsoft Office (Excel, Access, and Word), SAP, Sigma,

Outlook, WebEx, TIBCO Spot fire, Oracle, Invoice Central, PeopleSoft,

QuickBooks, AS400, CFS MACS, BOF Cash PRO, BOF Global Advice, Business

Objects, MS Query, and Receivables Edge.

Contact this candidate