Customer Service Manager

Jacqueline Garcia

**** ***** **. *** **********, CA, 92411

Phone: 951-***-**** Email: *************@*****.***

OBJECTIVE

To gain a position with a company that can help me develop a career.

SKILLS

• Organizational/Management

• Accustom to a fast paced environment.

• Ability to multitask effectively.

• Customer Service Skills

• Knowledge of Microsoft Office Suite (Microsoft Word, Excel, and PowerPoint)

EDUCATION

Westwood College (Criminal Justice), Graduation Date- Dec 2011

Upland, CA

Relevant Coursework Includes:

• Criminal Justice Ethics

• Private Investigations and Security

• Abnormal Psychology

• College Writing I and II

WORK HISTORY

Pacific National Security Inc. Aug 2013- Present

• Monitor the entrance of the facility.

• Log semi trucks in and out. Report all damages.

• Patrol the facility.

Guard Management Inc. - Beckman Coulter Brea March 2011-Aug 2013

Asset Protection Specialist Supervisor

• Monitor and authorize entrance and departure of employees, visitors, and other persons to

guard against theft and maintain security of premises.

• Work on projects such as test for the asset protection specialists.

• Make sure officers are doing their work and checking in every half hour.

• Complete weekly schedules for officers.

• Have good customer service with employees and customer in the facility.

• Write reports of daily activities and irregularities such as equipment or property damage,

theft, presence of unauthorized persons, or unusual occurrences.

• Call police or fire departments in cases of emergency, such as fire or presence of

unauthorized persons.

• Conduct and report the monthly schedule for officers.

• Answer alarms and investigate disturbances.

• Circulate among visitors, patrons, or employees to preserve order and protect property.

• Patrol industrial or commercial premises to prevent and detect signs of intrusion and

ensure security of doors, windows, and gates.

• Answer telephone calls to take messages, answer questions, and provide information

during non-business hours or when switchboard is closed.

• Work the receptionist post.

• Warn persons of rule infractions or violations, and apprehend or evict violators from

premises, using force when necessary.

Wienerschnitzle’s Shift manager, Riverside, CA March 2008-March 2011

Cashier

• Good and friendly customer service

• Work closing and opening hours

• Count money

• Cleaning and making sure everything stock

• Work drive thru and dinning cashiers alone, multi-task.

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