Customer Service Manager
Resume:
Chelsea Willis
HOUSTON, TX *****
*******.*****@*****.***
Objective:
To obtain a position in which my customer service, bookkeeping, and general office skills will be fully utilized to greater efficiency and productivity.
Strengths:
Highly skilled in greeting customers in courteous manner.
Proven record of managing cash drawer.
Exceptional interpersonal skills.
Demonstrated ability to work with a wide variety of people.
Ability to communicate effectively with co-workers and managers.
Skilled in Word, Excel, Outlook and PowerPoint.
Knowledge of clerical and administrative procedures and systems such as filing and record keeping.
Experience:
Customer Service Representative
September 2008-April 2010, Cintas, 6700 W. Sam Houston Parkway, Houston, TX 77041
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calmed angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Customer Service Agent
October 2010-May 2011, Rent-A-Center, Houston, TX 77004
Greeted clients, answered phones, opened orders, and provided administrative support to the office staff on an as needed basis. Also provided the highest level of customer service & completed customer service calls in a timely manner as assigned.
Customer Service/Sales Representative
Jan. 15, 2012 – Currently, 7322 Southwest Freeway, Houston, Texas 77074
Increase revenue for the firm by closing sales over the phone, and interacting with the company’s customers to provide them with information to address inquiries regarding products and services
Technical Skills:
MS Word, PowerPoint & Excel
49 WPM
Numeracy skills
Education:
Jack Yates High
Houston, Texas 77004
High School Diploma Received June 2011
References:
Amanda Buss
Former Manager
Known for 2 Years
Contact E-Mail: **********@********.***
Elizabeth Duarte
Former Supervisor
Known for 4 Years
Contact E-Mail: ***************@*************.***
Rouba Craig
Manager
Known for 3 Years
Contact E-Mail: *******************@*****.***
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