Customer Service Supply Chain
Resume:
Gregory A. Hougendobler ***-***-
******@*****.***
Coppell, TX 75019
www.linkedin.com/in/greghougendobler
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SUMMARY
Global supply chain/transportation manager, experienced in
domestic/international logistics, multi facility distribution, 3PL,
distribution, network strategy and development, supply chain visibility,
and quality improvement. Interested in networking, mentoring and
professional development.
. Delivery Operations Forecasting/Budgets Negotiations
. Transportation Logistics Compliance Production
Planning
. Freight Analysis Continuous Improvement Six Sigma
Greenbelt
Skills: Proficiency in MS Office, MS Word, MS Project, Excel, PowerPoint,
Lotus Notes, SAP, and AS400
Professional Experience
OXEA Corporation, Dallas, TX
Chemical Company
Delivery Operations Manager - Americas
Ensured execution of storage and delivery process (5000 deliveries
annually) with annual Sales of 1.2 billion US dollars.
. Managed 36 service providers, including rail, truck, marine, terminals
and warehouses to maintain optimum performance
. Evaluated and scaled down rail car lease requirements to save $250,000
per year
. Prepared budget to reduce $500,000 savings in distribution costs over
one year period
. Developed service metrics and held providers (36) accountable,
resulted in the reduction of late shipments by 40%
. Negotiated Marine contact with second company to combine freight for
South America region, resulted in savings of $350,000 over course of
contract.
Zale Corporation, Irving, TX
Jewelry Company
Assistant Manager, Transportation, Logistics
Responsible for overseeing the corporate transportation operation. Ensured
cost effective and secure physical movement of all assets of the company
between stores, distribution centers and vendors.
. On-time deliveries were down, implemented performance metrics to hold
carriers accountable, resulted in a 30% improvement on deliveries the
first 6 months metrics were in place and monitored.
Raytheon, McKinney, TX
Defense and Aerospace Systems
Supply Chain Specialist II
Responsible for multiple disciplines within the supply chain and
manufacturing processes. This position supported circuit card assembly in
the areas of cost, quality, material availability, production planning,
schedule execution to MRP, and internal customer support.
Supply Chain Specialist
Developed and maintained the Material Management Plan, tracked metrics,
performed supplier risk management, conducted
briefings and participated in technical meetings for internal and external
representatives concerning specific operations.
Celanese Chemical Company, Dallas, TX
Chemical Manufacturer
Supply Chain Planner, Business Line
Controlled production schedules and inventories with sales demands.
Assisted Marketing Manager in effectively communicating with Field Sales
and major customers to assimilate information regarding customer and plant
requirements
. Increased inventory turnover from 2.9 to 3.8. This was achieved by
isolating items and re-defining safety stock requirements
. Managed forecast plan achieved 5% improvement in accuracy versus prior
year.
. Personally managed and improved Specialty Chemical forecast accuracy
8% versus prior year, including 3 new product launches.
.
Gregory A. Hougendobler
page 2
Global Web Coordinator, eBusiness
Managed, developed, designed and maintained web site information. Ensured
overall accuracy, currency and effectiveness of the corporate websites.
. Developed Business Internet internally and saved $80,000/yr from
outside service that previously maintained and updated site.
Web Technical Team Leader, IT Shared Services
Responsible for the day-to-day task management and technical oversight of
web development and e-Business systems. Supervised and lead a diverse
development team providing support in the areas of web-page development,
technical management of the different computer systems in the corporate
environment, content management, and back-end development.
. Developed Business Internet internally and saved $80,000/yr from
outside service that previously maintained and updated site. Led team
to bring company one Intranet and successfully migrated or shutdown up
to 18 local company Intranets during the process. Cost savings near
$100,000.
Product/Distribution Coordinator, Business Line
Executed the supply chain plan (and any sales control and allocation
plans) through the day-to-day management of the distribution network,
including terminal re-supply. Coordinated the resolution of business line
related quality incidents. Provided support and backup for marketing
activities within the business lines as needed.
. Achieved 98% customer service level for products delivered on time at
terminals and warehouses.
Process Leader, Order Management
Stewarded efforts for continual improvement for order management
processes. Supervised/coached and trained Order Management staff of six.
Coordinated activities of customer service team. Provided resources to
meet or exceed customer requirements. Developed measures to evaluate
individual and group performances. Worked towards maintaining customer
satisfaction by ensuring interaction with our company to project as a
dependable, quality supplier providing superior customer service.
Supervisor, Transportation and Distribution
Coordinated resupply responsibilities for all the company-owned
facilities and for contracted lease facilities in those regions.
Dealt with all modes of transportation - tank truck, package truck, barge
and rail. Worked with production planning and reporting functions.
Scheduled bulk/package/rail for direct customer delivery and resupply to
terminal/warehouses.
Transportation Analyst, Marine
Areas worked: Far East Asia, South East Asia, Mediterranean, Europe and
South America. Negotiated contracts, spot chartering and time charters.
Vessel management of company owned ship for all Methanol movements.
Education
B.S., Business Administration, concentration Management
Illinois State University, Normal, IL
Training
Front Page - (web tool)
Obtree - (web tool)
Six Sigma - Greenbelt (Sigma Breakthrough Technologies, Inc. - SBTI)
Project Management - Managing Projects - (George Washington University
School Business and Public Management)
SAP
Project Systems for Managing Projects Microsoft Office
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