Administrative Assistant Customer Service

Shukeitha Jackson

Various - Executive Administrative Assistant at Abbott Laboratories / Manpower

Gurnee, IL

**********@*****.*** - 847-***-****

To obtain a challenging position where I can use my strong interpersonal, and organizational skills. As well as

my knowledge, and ability to contribute to the profit, growth, and direction of the company.

WORK EXPERIENCE

Various - Executive Administrative Assistant

Abbott Laboratories / Manpower - Gurnee, IL - August 2009 to January 2013

Provided administrative support to Senior Counsel - Legal, Project Directors, and Medical Directors of

Neuroscience - Pain and Respiratory. Serve as back for DVP's in each area.

Create, manage and edit departmental org charts.

Create and edit slides to be presented to the FDA for drug approval.

Coordinate calendars, while assisting with balancing conflicting priorities.

Plans meetings and conferences on- and off-site involving large numbers of participants.

Assures appropriate facilities and other complex logistics are arranged.

Assist with special projects as needed.

Manage and track ACR's (Administrative Check Request) and Purchase Orders in Mercury.

Preparing expense reporting using XMS.

Distribute daily mail to department members.

Prepare travel arrangements (domestic and international).

Executive Administrative Assistant

Lucas Bookkeeping - Vernon Hills, IL - January 2007 to March 2009

Reported to CEO of finance.

Coordinates calendar, while assisting with balancing conflicting priorities.

Create memos, correspondences, spreadsheets and presentations.

Plans meetings and conferences on- and off-site involving large numbers of participants.

Assures appropriate facilities and other complex logistics are arranged.

Entering cash receipts into the database, issuing credit memos, offsets, and adjustments / deductions to clients.

Collect on any past due balances. Placed accounts with outside collection agency if unsuccessful.

Assist with special projects as needed.

Prepare travel arrangements (domestic and international).

Collections Specialists Lead

LTD Commodities - Bannockburn, IL - October 2005 to May 2007

Coach, council, and motivate subordinates, develop talents through training, providing guidance and direction,

while managing the department's workflow.

Review and evaluate the risk assessment of direct customer accounts. Determine if customers should be held,

released, or rejected due to credit status.

Review, investigate and resolve any discrepancy's including but not limited to balances, as well as proof of

delivery (SAP).

Collect on past due account balances.

Prepare yearly performance appraisals.

Conduct interviews for potential new hires.

Manage payroll with Kronos software.

Various - Administrative Assistant II-V

Huntington Resources - Vernon Hills, IL - January 2003 to October 2005

Abbott Laboratories & Tap Pharmaceuticals

Provide administrative support to Directors of Pharmacovigilance and 12 team members.

Provide administrative support to Medical Directors, Project Directors and managers of all level.

Coordinate's calendars for 6-13 people, while assisting with balancing conflicting priorities.

Plans meetings and conferences on- and off-site involving large numbers of participants.

Assures appropriate facilities and other complex logistics are arranged.

Creates, organizes and maintains department files (manual and electronic).

Assist with special projects as needed.

Manage and track ACR's (Administrative Check Request) and Purchase Orders in Mercury.

Preparing expense reporting using XMS.

Distribute daily mail to department members.

Prepare travel arrangements (domestic and international).

Perform large volume of formatting many documents, such as PSUR's, (Period Safety Update Reports) and

Addendum's before the document is to be sent externally - internally.

Driver Services - Collision Management Specialist

Wheels Incorporated - Des Plaines, IL - May 2000 to January 2003

Provided drivers with emergency roadside assistance and rental assistance for inoperative vehicles.

Assisted drivers who have been involved in an accident with filing reports, repairs, and rental assistance for

inoperative vehicle.

Served as a liaison between our drivers and the other party's insurance companies. To ensure that our vehicles

were repaired properly, and safely.

Trained new hires.

Provided administrative tasks, and customer service. (With in a call center setting)

EDUCATION

Diploma

Waukegan High School - Waukegan, IL

June 1996

ADDITIONAL INFORMATION

Computer Skills:

Microsoft Word Outlook Express Excel Access Power Point Lotus SAP

Kronos

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