Customer Service Quality Assurance

Jennifer Crosby

Cleveland, OH

*********@******.*** - 216-***-****

WORK EXPERIENCE

Customer Care Rep

Mars Employment - Mayfield Hts, OH - October 2011 to November 2011

Responsibilities

Contacted elderly customers to ensure they schedule doctor's appointments for wellness exams

Accomplishments

Ensuring customer satisfaction

Skills Used

Patience, customer service, accuracy, wrapping up calls with doctor's offices in a timely fashion

Cashier/Customer Service

Wendys - North Randall, OH - February 2009 to May 2010

Responsibilities

Take orders through the drive thru area. Ensuring all customers orders were accurately recorded. Cash

handling, light stocking, and some light cleaning

Accomplishments

Friendly work environment, customer satisfaction

Skills Used

Accuracy and ensuring cars are steadily flowing at a timed paced

Home Health Aide

Absolute Home Healthcare - Warrensville Heights, OH - February 2008 to April 2009

Responsibilities

Basic housekeeping for elderly clients, bathing, light food prep, basic companionship

Accomplishments

Ensuring my elderly clients remained in a comfortable manner

Skills Used

Accuracy, cooking skills, cleaning skills.

Customer Care Representative

Revol wireless - Independence, OH - October 2006 to June 2007

Responsibilities

Take inbound calls from current and new potential customers inquiring about current service and new service.

I was responsible for activating/deactivating cellular phone lines. Communicating with customers via online

chat, accept payments via credit/debit card, and basic troubleshooting

Skills Used

Cuatomer service, patience, dilligence, problem solving

Customer Contact Representative

Adelphia Cable - Cleveland, OH - September 2004 to May 2006

Responsibilities

Assist customers with activating/deactivating service scheduling appointments for repairs, and installation,

adding/removing packages from current subscriptions, accepting payments, and maintaing quality assurance

ensuring all calls are completed within a certain quota time of four minutes and four seconds if possible

Skills Used

Accuracy, patience, attentiveness, customer service, multi-tasking.

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