Customer Service Supervisor

Kayla Robbins

Service Desk Associate - Walmart

Woodstock, GA

*********@*****.*** - 404-***-****

WORK EXPERIENCE

Customer Service Associate

Floor and Decor - Kennesaw, GA - November 2013 to Present

Address: 1200 Barrett Parkway Kennesaw, GA 31044

Phone: 678-***-****

Supervisor's Name: Richard Bedsole

Reason for Leaving: Presently Employed

Job Description: Providing excellent customer service to all guests. Resolving customer concerns. Processing

basic sales/return transactions. Keeping up customer accounts and storage orders. Managing inventory.

Opening and closing registers and answering phone calls.

Service Desk Associate

Walmart - July 2012 to October 2013

8/2012 End Date: 10/26/2013

Address: 12182 Hwy 92 Woodstock, GA 30188

Phone: 770-***-****

Supervisor's Name: Polly Hall

Reason For Leaving: Career opportunities

Job Description: Providing excellent customer service to all guests. Resolving customer concerns. Processing

money transfers, orders and other money services, organizing, processing and restocking returned/damaged

merchandise. Basic cashiering transactions.

Head Cashier

The Home Depot - August 2009 to April 2012

009 End Date: 04/11/2012

Address: 1655 Shiloh Road NW Kennesaw, GA 30144

Phone: 770-***-****

Supervisor's Name: Deborah Bowen

Reason for leaving: Lack of upward mobility

Job Description: Providing excellent customer service. Opening and closing the store which included:

Money management, schedule and break management for a minimum of ten employees on a daily basis,

merchandising, signage and troubleshooting malfunctioning equipment. Maintaining safety eye wash stations

and first aid kits for the store, answering all phone calls for the store, maintaining the store filing system.

Updating/revolving customer accounts, and making customer satisfaction calls. Working daily merchandising

reports. I also acted as trainer for all new cashier and service desk associates that were hired.

Student Secretary

KSU/ Office of the Goizueta Endowed Chair - August 2007 to June 2008

007 End Date: 06/2008

Address: 1000 Chastain Road Kennesaw, GA 30144

Phone 770-***-****

Supervisor's Name: Dr. Fieland Meadows

Reason for leaving: Studied over seas

Job Description: Answering phones and questions for students looking to study with Dr.Meadows. filing

paperwork and maintaining students studying materials. Creating worksheets and Guides for classes. Assisting

in the organization of events for the department. Corresponding with other Early Education facilities. Having

a working knowledge of Microsoft Word, Excel and Power Point.

Server

Roma's Italian Ice and Gelato - November 2006 to August 2007

006 End Date: 08/2007

Address: 1050 E Piedmont Rd Marietta, GA 30062

Phone: 770-***-****

Supervisor's Name: Kyle Ranny

Reason for leaving: Schedule and school conflicts

Job Description: Serving and preparing food. Opening and closing the store which involved money

management, maintaining a sterile food preparation station and making sure there was product prepared for

the day. Providing excellent customer service and developing a clientele for the new company.

EDUCATION

BFA in Art History

Chattahoochee Technical School - Kennesaw, GA

2006

Kennesaw Mountain High School

2005

SKILLS

Graphic Design,Inventory Managment,Data Entry, Account Managment, Scheduling,Training, Interviewing,

Stocking

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