Customer Service Sales

Neeraj Nulu B.TECH

*** ******* ****

Milton, ON L9T 7N9

Cell# 647-***-****

***********@*******.***,

******.****@*****.***

[pic]

OBJECTIVE

. Actively seeking for SAP BO reporting position and to acquire

employment where I can utilize my unique skills and knowledge to

contribute and strengthen the company.

EDUCATION

INNOVATIONS IN BUSINESS SOLUTIONS

SAP BO 4.0, Information Technology

Nov 2013- Dec 2013

. Understanding Business Objects universes, creating and editing

universes created in IDT and UDT,

. Creating dimension and measure objects, resolving loops in a

universe using aliases or contexts,

. Using @functions with objects, listing hierarchies, list of

values, creating derived tables and indexes, key figures

. Build queries in Web Intelligence, project data into a report

block, query filter, design and format new and existing reports

. Creating formulas and variables using formula editor, connecting

to multiple data sources.

. Advance query reporting techniques, complex filters, combined

queries, sub- queries, changing data source, security on data

tracking, also working with running aggregated functions

. More information about the course: http://iibs.ca/business-

objects

RCC INSTITUTE OF TECHNOLOGY (Division of Yorkville University)

Bachelor of Technology

Oct 20011-June 2012

Electronics Engineering Technology Diploma Oct

2009 - Sept 2011

. 2 years, 9-semester program earning a degree of Electronics

Engineering Technology (B. Tech) + Diploma in Electronics

Technology

. Graduate of June 2012, 2012

. Software learned: Mplab IDE, Matlab, C++, NI, Lab View, Visual

Basics, Eagle and many more.

. Worked on smart surveillance security system as final project

o Arduino programming, PIR sensors, Motor controller, and

SM5100B GSM Cellular shield, PCB, etc.

. Associate member of OACETT

LINCOLN M. ALEXANDER SECONDARY SCHOOL

High School Diploma Sept 2006 -

June 2009

. Obtained OSSD, consistent Honour Roll student

. Active Participant in Extra Curricular activities including

participating in Sports and

Volunteering

QUALIFICATIONS

. Designing Web Intelligence Documents, Crystal and Dashboard

reports

. Components of a Web Intelligence Document,

. Filtering Report Data,Calculating Data with Formulas and

Variables,

. Modifying Data with Character and Date String Functions,

. Creating Business Objects universes in IDT and UDT,

. Inserting a Table, Joining the Tables, creating the folders,

solving loops

. Creating and building the universe structure,

. Resolving SQL Traps,

. Advanced Query & Reporting Techniques

. To create formulas and variable

. Exporting and Importing the Universes, saving Universe for all

users

. Migrating Universe

. Proficient in various Windows Operating Systems, Microsoft

Office Applications including Visio, Mplab, Matlab, Labview,

C++, Turing, Internet applications, Key boarding skills up to 60

wpm with 95%+ accuracy

. Focused, positive, energetic, confident, punctual, multi-tasked

oriented and patient

. Capable of working under pressure, recognized for assuming

additional responsibilities

. Self-motivated, client-focused, excellent organizational,

communication and leadership skills, excellent problem solving,

and negotiable skills

. Independent and a team player

. Ability to work in any fast-paced dynamic environment

. Proficient knowledge of computer hardware and software set up

and installation

WORK EXPERIENCE

IBM Canada (Markham, ON)

System Support Representative

June 2013- current

o This Role (IBM System Support Representative) is an

Individual Contributor responsible for On-Site Installation,

Maintenance and Repair of IBM and Multi-Vendor Systems and

Components, including Hardware, Networking Products, Software

and Operating Systems. We are the Primary Technical interface

to Customers for the coordination of Hardware And/Or Software

Support and Delivery of Technical Services as required by the

Customer. We are accountable to ensure a High Level of

Customer Satisfaction with Service Delivery, Technical

Support and Operational Services for the Customer Account(S).

When Critical situations occur, they are the IBM Technical

interface to Customers and manage the Situation until the

Problem is fixed.

STAPLES CANADA (Kamloops, BC) Feb 2013- May

2013

Computer Technician and Sales Associate (Part-time)

o Diagnosing and repairing computers, laptops, tablets,

printers, routers, mp3 players, etc. Interacting with

customers and answering their questions and concerns and

assisting with computer/laptop sales with many attachments.

WALMART (Burlington, ON)

Customer Service Manager (Part-time)

Aug 2012 - Dec 2012

o Monitoring and maintaining the front end, assisting/ training

cashiers on how to improve productivity. Following company

guidelines concerning refunds, checks, bankcard, and

associate discount purchases, balancing cash registers each

night before closing. Maintain a clean and stocked front end

for customers

Customer service/ Cashier

Aug 2011- July 2012

o Excelled my interpersonal and communication skills by talking

to customers throughout my shift at checkouts and customer

service desk. Meeting high expectations of our store; sales,

marketing MasterCard's and customer satisfaction.

References Available Upon Request

Contact this candidate