Customer Service Administrative Assistant

Sandy Barnes

***** ***** ***** ****, ***** Ridgeville, OH 44039 Home 440-327-

**** **** 440-***-**** *********@***.***

Skilled Administrative Professional with experience in data management,

human resources and office procedures. Strengths include strong computer

and excellent organizational skills with the ability to foster and maintain

strong communication with co-workers and all levels of management. Work

independently in a fast-paced environment while maintaining high level of

confidentiality. Customer service focused and problem solver with a

demonstrated career path of continuous growth. Expertise and skills

include:

Meeting and event planning Create and maintain databases

Timely and accurate data collection Budget management and bookkeeping

assistance

Travel and schedule arrangements Benefits administration / Workers'

Microsoft Office Suite Compensation

Proprietary software

PROFESSIONAL EXPERIENCE

BODYLOGICMD OF CLEVELAND, Independence, OH

2011-2013

Office Manager

Provided administrative support to Doctor of Osteopathic Medicine

. Maintained calendar to ensure full daily schedule

. Handled incoming/outgoing phone calls and mail and responded to Email

inquiries

. Copied, scanned or faxed insurance card information to main office for

insurance claim submittal

. Consistently updated and maintained charts and customer databases

. Processed general invoice payments

. Communicated with ancillary services to assure timely and accurate

completion of labs, services and orders

TRAVELCENTERS OF AMERICA, CORPORATE HEADQUARTERS, westlake, OH

2005-2011

Administrative Assistant - Finance (2008-2011)

Served as administrative support for the EVP Operations, VP Controller and

VP Financial Reporting & Treasury

. Logged general ledger account reconciliations into SAP database

totaling over $1 billion annually

. Coordinated purchase and distribution of general office supplies with

an annual budget of $25M

. Revised and distributed financial statements on a quarterly basis

. Processed and submitted 250 credit applications and W-9s for vendors

annually

. Assisted with collating and assembling board books for quarterly board

meetings

. Scheduled site visits and kept all parties apprised of the schedule

and last minute changes

. Prepared bank deposits by scanning 50-100 checks daily

. Created 30-page procedural manual detailing administrative duties and

responsibilities

Administrative Assistant (2005-2008)

Supported the Executive Vice President of Development and his six direct

reports

. Promoted from a temporary position within first five months on the job

. Processed orders for 234 company-owned and franchise sites

. Served as liaison with executive and senior staff of other departments

to setup meetings and conference calls

INVACARE CORPORATION, elyria, OH

1999-2005

Executive Assistant (2004-2005)

Offered administrative support to the President, Home Medical Equipment

Group and two Vice Presidents

. Coordinated international and domestic travel plans,

as well as meetings off-site and on campus

. Composed and edited correspondence and exclusively

handled all incoming mail for executives

. Served as liaison with executive and senior staff

members to setup video conferences and meetings

INVACARE CORPORATION (con't)

Administrative Secretary, Human Resources (1999-2004)

Supported Safety & Health Director and four Human Resource Directors

. Prepared documents with highly sensitive personnel information while

maintaining high degree of confidentiality

. Collected and compiled key indicator information to

generate management reports and graphs

. Assisted in the administration of benefits and

updating of Oracle HRIS database, monitored safety

incidences, and

reported and monitored Workers' Compensation claims

. Scheduled interviews, performed background checks and

arranged drug screenings

. Maintained and updated 100-page departmental policy

and procedure manual

. Complied and processed expense reports.

. Coordinated corporate service award program by

scheduling event, distributing awards and interacting

with vendors to secure items

for over 500 employees

ADDITIONAL EXPERIENCE

DOW CHEMICAL COMPANY, Strongsville, OH

Administrative Assistant/Customer Service Representative

Received numerous recognitions for:

. Creating department informational brochure for new Teaming concept

. Circle of Excellence Award

. Support to Call Center and Document Center Teams

. Developing EPS Database System

. Project Leader on large scale, high volume projects

EDUCATION / TRAINING

Notary Public

Indispensable Assistant - The Essentials of Credibility, Composure &

Confidence

Human Resource University

Compensation & Benefits - Employee Relations - Safety & Workers

Compensation

Managing Interpersonal Relations - Customer Satisfaction, Telephone

Skills

Graduate, Berea High School, Berea, OH

COMMUNITY SERVICE

Volunteer bi-weekly at local nursing home with my CGC certified dog

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