Customer Service Manager

**** ****** ***** *** • Douglasville, GA *****

Phone 404-***-**** • E-mail **********@*******.***

Jennifer L. burke

Objective

A promising career that utilizes my leadership, sales, and managerial expertise while promoting growth

and development in a progressive organization.

P rofessional experience

Emory Conference Center & Hotel J anua ry 2008 -

P resent

Restaurant Supervisor

Responsible for assisting the Food & Beverage Manager with supervision of restaurant and

k itchen operations including food and beverage preparation and service, personnel, ordering

i nventory, and food and beverage cost control.

Assists with supervising, guiding, scheduling, and t raining Food & Beverage team members.

Supports proper grooming and dress code for department personnel.

Ensures that food handling and safety guidelines are in effect and followed.

Ensures that proper cash control and key control programs are followed.

Ensures that all guests are dealt with in a professional, consistent manner.

Ensures entire menu is available daily and hours of operation are strictly adhered to.

Monitors and inspects all food & beverage deliveries, ensuring portion controls are adhered

to.

Maintain daily cash controls and financial reporting for department.

Assist with monthly food and beverage inventories.

Maintain a positive work atmosphere by acting and communicating in a manner so that you

get along with guests, clients, co-workers, and management.

Provide a safe working environment by ensuring compliance with safety programs, Health

Department requirements, and job safety analysis.

Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen

a rea.

Maintain service accounts for linen, janitorial, dishwasher maintenance, etc.

Inspect food and beverage outlets for proper storage, neatness, and rotation of inventory.

Perform all other duties as directed developed, or assigned.

• Experience with POS systems, FOH procedures, customer service, food and wine.

•

• Restaurant Server M ay 2000 to

J une 2002

• Sell and serve food and drinks in a professional manner while providing a

personalized, exceptional dining experience through friendly, attentive, and responsive

•

Greet hotel patrons with a warm welcome.

Clear and resets tables.

Provide a unique and personalized dining experience.

Describe menu items using descriptive language and makes recommendations based on

customer preference.

Respond promptly and courteously to all requests.

Take food and beverage orders and enters in POS system.

Maintain specific side-work and ensures the total cleanliness and smooth operation of the

restaurant.

Anticipate the needs of the patron and acts upon them.

Answer questions about food, beverage, and other restaurant or hotel functions and services.

Maintain a clean and organized work and service area.

Ensure guests are satisfied with their food, beverage, and service.

Prepare final bill; presents check to guest; accepts payment; processes credit card charges or

makes changes (if applicable).

Greeter/Hostess Oct. 1998 to May 2000

Greet and seat guests in a hospitable manner

Track and record business f low

Answer the phone and take room service orders

Ensure consistent and accurate cash handling procedures

•

References available upon request

Contact this candidate