Customer Service Sales

Taiyanna Brown

Customer Service / Key holder/Sales

Dacula, GA

********.*****@*****.*** - 404-***-****

Objective: To obtain an entry level position where I can build a career in Business Technology and can use

my years of customer service to succeed in the growing industry.

WORK EXPERIENCE

Sales and Customer Service Representative

T-mobile USA - Alpharetta, GA

Responsibilities

assist customers on a daily basis of monthly bills,new electronic devices like cell phones and tablet sales.

Maintaining data percentage quota sales goals and also assistant manager with any operations needed to

function the store on a daily basis. Process money on a daily basis and handle deposits. Also, make sure all

escalations are taken care in one stop resolution step.

Customer Service Representative

Assurant - Duluth, GA - March 2013 to June 2013

Responsibilities

Handled calls from homeowners with property loss damages. Assisted in setting up claims for property loss.

Took about 60 calls per day.

Customer Service / Key holder/Sales

Verizon Wireless - November 2007 to March 2013

Assist managers with day-to-day operations and store activities

● Demonstrate exceptional sales abilities

● Consistently achieved monthly sales quota

● Acquire detailed knowledge of cell phones and programs to operate and demonstrate to customers on daily

basis

● Experienced in detailed billing and analysis

● Experienced in technical problem solving

● Prepare bank deposits, balance daily sales receipts, perform stock transfers

Assistant Manager/Customer Service/Sales

MetorPcs - September 2004 to November 2007

Assist manager with all paperwork throughout the day and at closing of the day.

● Handled all customer complaints and issues on a daily basis.

● Interviewed and screened potential candidates for hire.

● Trained employees on sales and operations of store daily

Manager

Payless Shoe Source - April 1997 to July 2004

Managed the store at a level one at all times.

● Hired and trained associates to perform exceptional customer service and how maintain rack representation

with shoes and accessories throughout the work day.

● Operated a cash drawer throughout the day that had to balance nightly.

● Handled bank deposits daily

● Made weekly work schedules for all associates

● Completed weekly payroll.

● Calculated daily sales and report the numbers to the District Manager.

EDUCATION

Education

Mississippi State University - Starkville, MS

1995 to 1998

Entering July 2011 In the Study of Business Administration Technology

Gwinnett Technical College

ADDITIONAL INFORMATION

Qualifications

● Operations Management

● Customer Relations

● Cash Management

● Personnel Training

● Inventory Control

● Merchandising

Contact this candidate