Sales Representative Customer Service

P.O. Box ****, Syracuse, NY ***** (***********@*****.***) Landline

phone: 315-***-****

PATRICIA A. DELUCA

Profile Combine patience, determination, and persistence to troubleshoot

client issues.

Provide swift resolution to customer complaints, ultimately

repairing trust and winning loyalty.

Customer Service Experience

Collection Representative Accounts Receivable North

Syracuse, NY

Wynit Distribution Feb. 2013 - Sept.

2013

. Respond to all e-mails from sales team and customers

. Work on reports for delinquent accounts

. Correspond with customers for payment resolution

. Adjust credits and debit accounts

Special Accounts Representative Liverpool, NY

St. Joseph's Medical P.C. Nov. 2011 - Feb.

2013

. Working on delinquent accounts and monitoring payments

. Contacting patients by phone to collect past due balances and set

up payment plan

Inside Sales Representative Liverpool, NY

Eagle Comtronics Apr. 2011 - July 2011

. Outboard calling to potential customers attempting to sell cable

television traps and filters

. Quoting prices to interested clients

Customer Sales Representative Liverpool, NY

Music and Arts Nov. 2010 - Apr.

2011

. Handling rentals with various school industries

. Corresponding with stores to correct accounts payable problems

. Dealing with payment on instrument rentals

Customer Care Advisor East Syracuse, NY

DHL Express 1997 - 2008

. Communicating with customers via telephone in call centered

environment

. Using tools at my disposal to obtain first call resolution

Administrative Assistant Experience

Account Assistant Chase Manhattan

Bank, Syracuse, NY

. Reconciling corporate accounts (school systems, insurance

Companies, manufacturers, etc.)

. Utilizing numerous programs allowing for the execution of account

adjustments

Customer Liaison Experience

CSR/Personnel Clerk Syracuse China

Corp, Syracuse, NY

. Responsible for handling specifics of corporate accounts with sales

department

. Calculation of employee production figures

. Evaluated standards of quality by establishing planned activities

Clerical Skills

Computer/MS Office, Various Database Platforms, CRT, Switchboard, Multi-

Line phone, Printer, FAX

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