Customer Service Assistant

Micheal Folarinde

Analytical,Team Player,Adaptable,Trustworthy, Professional,

Riverdale, GA

**********@*****.*** - 678-***-****

Statistician,Research Associate,Bio-statistician,Analysis, Data analysis, Quantitative Analysis, Instructor

WORK EXPERIENCE

Define benefits Administrator (Pension Analyze)

Aon Hewitt - Atlanta, GA - February 2013 to Present

Responsibilities

pension benefit calculation

Management of participant data

Eligibility determination and tracking

Benefit estimation

Rollover and lump sum processing

Accomplishments

Quality improvement

Skills Used

Microsoft excel, SAS, Document creation using Adobe, working with minimal supervision

Graduate Research Assistant

Georgia State University, Department of Mathematics and Statistics - Atlanta, GA - January 2011 to

Present

o Tutor student approximately 20 students in Elementary Statistics, College Algebra, pre-Calculus.

o Tutor student on the use of Microsoft Office Excel Program was part of Elementary Statistics courses.

o Collecting, compiling, and analyzing statistical data using various statistical packages for research purpose.

Customer Service Cargo Agent

Air Serv Corporation - College Park, GA - March 2007 to December 2008

o Prepared manifest to accompany shipment

o Assembled cargo according to destination

o Tracked and traced cargo

o Train New employee

Assistant Manager

Family Dollars Store - Red Oak, GA - October 2006 to March 2007

o Promoted customer service

o Protected company assets and physical Inventory

o Cash management and bank deposit

o Ordered, received and processed Freight

o Merchandising - Schematics, Plan and Recovery

o Supervised store staff

Higher Executive Account Officer

High Court of Abuja - January 2002 to October 2006

o Prepared profit and loss statements and monthly closing and cost accounting reports.

o Compiled and analyzed financial information to prepare entries to accounts, such as general ledger accounts,

and document business transactions.

o Established, maintained, and coordinated the implementation of accounting and accounting control

procedures.

o Bank reconciliation

EDUCATION

Master of Science in Mathematics &Statistics

Georgia State University - Atlanta, GA

December 2012

Bachelor of Business Administration

Georgia State University, Robinson College of Business

May 2010

Mathematics & Statistics

Kwara State Polytechnic

March 2009

SKILLS

Operating System---Windows98, Windows XP, Windows 7, Windows Vista . SAS Skills--SAS/BASE, SAS/

ODS, SAS/MACRO, SAS/SQL, SAS/REPORT, SAS/GRAPH. Programming - SAS 9.2, R, S-Plus Language.

Other Tools-Microsoft Word, Microsoft Excel, Microsoft power point, Minitab MS Access

ADDITIONAL INFORMATION

SUPPLEMENTAL QUALIFICATION STATEMENT

KNOWLEDGE, SKILLS AND ABILITIES FOR EVALUATION CRITERIA:

1) Knowledge of statistical theory, methods, and techniques

I have over 90 credit hours of undergraduate and graduate courses in Statistics, Biostatistics, Business,

Managerial Science, Enterprise Risk management, Valuation of Finance, Actuary Science, and Research

Methods at Kwara State Polytechnic, Nigeria and Georgia State University. The graduate level courses

included Statistical Consulting, Linear Statistical Analysis, Survival analysis, Epidemiology, Applied Non

parametric Method, Advance Methodology in Biostatistics, Computational Method in Statistics, Experimental

design, Categorical data analysis, Applied Multivariate Statistics, SAS programming, and Data mining. These

courses have fully prepared me in the theories and methods behind the collection, analysis, and interpretation

of statistical data.

2) Ability to forecast results based on data collected

With my project in Data Mining, I have built a Statistical model to predict the likelihood that a potential credit

customer will default using Logistic regression analysis and cluster analysis. For graduate thesis, "comparative

studies between genotypes ages of eyes with morphometric measure of cell identified within the eye" I have

been able to classify young, old mouse and two genotype with their morphometric measure of cell within the

eye using Linear discriminant analysis and quadratic discriminant analysis and lastly plotting lots of density

curve to identify separation point for young and old mouse. Factor analysis, cluster analysis

3) Skill in computer applications of Statistical software programs

I currently use SAS, R, Splus.Mostly I used SAS in my thesis, Here is the link to my publication online at: http://

digitalarchive.gsu.edu/math_theses/117. I used SAS and S-PLUS programs in some of my graduate statistics

courses, providing a strong working knowledge of those programs.

4) Ability to communicate orally and in writing

I am a dynamic communicator, with a passion for speaking and writing. I have outstanding oral and written

communication and strong organizational skills. I interact with project management and customers on a

daily basis, providing outstanding service by identifying needs and following through to resolution. I have

successfully defended my thesis public in Georgia State University in the presence of Students and faculty

members. As a Graduate Research Assistant at Georgia State University, I communicate orally with my

students in the classroom. Outside the classroom, I interact with my students in person, by phone, or via email

during individual consultation. My successful teaching track attests to my strong oral and writing skills.

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