Customer Service Technical Support

Bracia K. Sims

**** ******* *****, *******, ** **047

Contact: 832-***-**** Email: *******@*****.***

Objective

Open to internship, co-op positions with a technical background and ability to work with information systems .

Technical

Languages: Computer / Programming (C++) (Java) (UNIX) (Pascal) (Microsoft Visual Basic) (Microsoft Visio)

(Oracle) (Eclipse C++) (SugarCRM) (Perl) (TOAD) (JavaScript) (SQL) (HTML) (VB.NET) Abode

Dreamweaver, Web design, Microsoft Windows, PeopleSoft

Education

Bachelor of Science, Computer Science & Computer Engineering Technology

Minor: Management Information Systems

Prairie View A&M University, College of Engineering May 2015

Pearland High Alumni

Experience

June – August 2013

Quality Engineer Intern, Hewlett-Packard (HP), Houston, TX

Investigating and scoping failure analysis capabilities within Asia Pacific, Europe, and global. Recommended

solutions to optimize current processes to support the project. Enhanced and developed new options to automate

various data reporting elements including metrics for Third Level Support (3LS) case volume/age to decrease time

submission

October 2012 – February 2013

Program Assistant, PVAMU / Ellucian, Prairie View, TX

Consulted with clients outside the university to gather information about program needs, objectives, functions,

features, and input and output requirements. Analyzes, defines, and documents requirements for: data, workflow,

logical processes, hardware and operating system environment, interfaces with other systems, internal and

external checks and controls, and outputs. Wrote and maintains technical specifications, documentation to

describe program development, logic, coding testing, changes, and corrections. Consulted to prototype, refine,

test, and debug programs to meet needs. Documentation or reviews documentation written by a team of 4 that

describes installation and operating procedures. Provided technical assistance by responding to inquiries from

others regarding errors, problems, or questions about programs. Trained 75% end users or technical support for

university staff to use programs

March – August 2012

Pharmacist Technician, CVS Caremark, Cypress/Waller, TX

Assist the Pharmacist to ensure each customer has a positive shopping experience, customer service, and assist

with questions and issues by phone & in person in and outside of the pharmacy. Obtain information for new

prescriptions; maintain customer & patient confidentially, retail for pharmacy and front store. 75% doctor &

insurance calls daily, assist with all third party transactions including the completion of any paperwork

(Work 10-20 hours / work to defray tuition)

Computer Lab Technology Assistant, Prairie View A&M University, Prairie View, TX

September 2010 – August 2011

Operated online setup for online course directed for Prairie View A&M Nursing c ampus, executed experiments,

making 2/3 dimensional drawings and solid models. Assisted in data acquisition instrumentation, assembling

experiments and other laboratory equipment, retrieve quotes from 5 vendors, ordering specialized equipment,

collecting technical literature and small office task. Compiling, troubleshooting, linking, and debugging in

multiple computer labs. Trained a class of 30 staff members to perform university’s E-Courses program along

with 30 or more classes of students

(Work 10- 15 hours / work to defray tuition)

Sales Associate, Forever 21, Pearland, TX December 2010 - February 2011

Greeted and provide excellent customer service while obtaining maximum sale results . Maintained a friendly,

professional behavior at all times with customers, supervisors, and fellow coworkers . Ensure the store maintain

excellent visual presentation

IT Intern, Men’s Warehouse Inc. Corporate Office, Houston, TX May – August 2010

Introduced and performed installation with (SugarCRM) software for Houston & out of state location. Tested with

the current update with PeopleSoft, assisted with training for all departments in Houston office . Assisted IT

associates with updating all computer systems for better quality in the Houston office

(Work 10-20 hours / work defray to tuition)

Computer Technology Assistant, Prairie View A&M University, Prairie View, TX

September 2009 - May 2010

Assist with any technical support for The Southern Association Colleges and Schools ( SACS) department.

Provided mandatory assistants with University’s Quality Enhancement Program ( iRead) for an incoming class of

800 freshman enrolling into the university

Data Entry Intern, Men’s Warehouse Inc. Corporate Office (Public Relations), Houston, TX

May - August 2009

Complete 250 - 400 public relations for customer service entries into database daily. Assisted IT associates with

updates for database daily with SugarCRM and PeopleSoft

IT Controller Intern, National Aeronautical & Space Administration (NASA), Clear Lake, TX

May- August 2008

Participated in intern projects involving flight controls and robotics. Performed and testing NASA’s contractor

(Lockheed Martin Linux) system base. Technical support for flight controls program testing for better

performance

Leadership

Toastmasters’ International, 2010 - 2011

National Society of Black Engineers (NSBE), 2007 - Current

Society of Women Engineers (SWE), 2007 - Current

Students in Free Enterprise (SIFE), Vice President, 2010 - 2011, Current

Institute of Electrical and Electronics Engineers (IEEE) Computer Society, 2010 – Current

Volunteer of Campbell’s Soup “Let’s Can hunger” campaign for Haiti, Campaign Leader, 2010

Volunteer of Big Brothers, Big Sisters, committed to 5-8 hours weekly, 2007-2010

Engineers Week “Student Design” competition, 2nd place

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