Management Customer Service

Jerry D. Smith

*** ******* *** ***** #*** Home: 703-***-****

Woodbridge, VA 22191 E-mail: *********@*****.***

Professional Objective

A highly experienced Operations Executive who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong business qualifications with an impressive track record of more than 15 years of hands-on experience in innovative technologies, strategic planning, business unit development, project and product management, and system engineering strategies. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, and improving customer service offerings. Displaying an impressive record of success in and global operations management. Ability to independently initiate, lead, plan, implement, and coordinate activities of simple, low-risk projects, dealing with moderately complex considerations of risk and impact on systems and multiple interfaces and dependencies to other Agency systems; and to clearly present information and interpret complex information as well as supervising, coaching, developing and mentoring staff.

Core competencies include:

TS/SCI with full scope polygraph

Proficient in Arabic

DCJS weapon certifications

CPR & AED certification

Team Management

Multi Media Marketing

Logistics Planning & Operations Management

Strategic Planning

Business Development

Client & Vendor Relations Management

Procurement & Purchasing

Microsoft Office Suite

Professional Experience

Central Intelligence Agency 9/2009 - Present

NCS/CTC/SMD

Counter Terrorism Officer:

Highly experienced covert, counterterrorism operations officer wielding an expert knowledge of force protection and tactical defensive operations, including the demonstrated ability to apply trade-craft to protect and safeguard; officers, assets, operations, and equities to include POTUS, VPOTUS, and DCIA. Performed advanced analysis evaluation and advisory assignments related to workforce and strategic planning, security operations, and investigations. Champion in identifying and verifying mission-critical operational components, while exercising sound judgment amidst stressful situations. Provide authoritative and expert staff advice and technical guidance in assigned program areas (personnel and training management) to senior leadership. Department of Criminal Justice Services certified, as well as Agency certification, in both basic firearms and advanced weapons systems. Displays a proven track record of success in covert and overt global operations management; including the use and training of indigenous personnel in war zones such as Iraq and Afghanistan. Ability to facilitate ongoing sensitive operations; long-term protective assignments;protective support for high-threat meetings; and to conduct surveys in advance of protective deployments, resulting in enhancing performance through increased efficiency and effectiveness. Personally, professionally, and medically prepared to deploy overseas at all times and with short notice.

Omnisec International Security Services, Inc. 12/2008 - 9/2009

OMNISEC International Security Services, Inc. (OISSI), a wholly owned subsidiary of OMNIPLEX, provides a wide variety of armed and unarmed physical security support solutions for hundreds of thousands of civilian, military and government personnel in classified and unclassified environments.

Eagle Project Armed Security Officer 12/2008 - Present

The responsibilities of the position include, Property Access Control, Building Protection, Traffic Control, Inspect Vehicles, Assist Visitors, Perform Roving Patrol Rounds in Vehicle or On Foot, Operate a Motor Vehicle, Enforce Regulations, Report Breaches of Security, Ability to Respond to Emergency Situations including pursuit, apprehension and detention of individuals. Certifications Held: DCJS certifications for Glock 17, Beretta, shotgun, handcuffs, baton, AHA Heart saver certification, CPR & AED certification

Greater Mount Calvary Christian Churches, Inc 1/1993 – 12/2008

A private Non-Profit organization with over 50 employees specializing in child care, private education, adult education, life skills training, crisis counseling and intervention, community service programs, international humanitarian efforts, multi media advertising & broadcasting.

Chief Operations Officer 1/2002- Present

Chief leader and executive manager with overall responsibility for managing all operational aspects of the company, and assisting the President in the aggressive and successful growth strategy of the organization. Responsible to provide the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operational efficiencies. Accountable for the following offices/divisions: Director of Human Resources, Chief Financial Officer/Comptroller, Director of the Academy, Director of Information Technology Operations, Director of Marketing & Advertising, Director of Public Relations.

Key Accomplishments:

Managed combined revenue of 12 million dollars and dramatically decreased payroll expenses by instituting a summer volunteer program.

Negotiated commercial real estate contracts domestically and internationally in excess of 125 million.

Championed the management of all commercial real estate and facilities administration as well as all commercial lease transactions and documentation.

Increased academy enrollment by 300% within a five year window thereby exponentially increasing revenues. This increase was completed by implementing many different marketing techniques, and re-designing the program offerings to include implementing the A BEKA curriculum starting with students aged 3 years and implementing Spanish as a required course.

Designed distance learning programs for the organization’s seminary students as result grew the enrollment by 50%.

Key architect of the conceptualization, design and implementation of the organization’s leading resource for outreach in the community in the creation of an interactive website.

Chiefly responsible for global operations, strategic planning, supply chain management, proposal development. Assessed revenue trend analysis and forecast projections. Standardized and benchmarked operational plans for product launches.

Proven track record of translating strategic plans of the organization into business plans.

Chiefly responsible for directing the preparation of short and long term plans and budgets based on broad corporate goals and growth objectives.

Operations Manager 1/1998 – 12/2001

Key Accomplishments:

Successful in the simultaneous management a moderately large portfolio of global commercial office locations.

Lead development and maintenance of financial systems, controls, and standards that support GMCCC business strategies and financial reporting.

Devised and delivered recommendations for executive decisions and board-level presentations to the organization board of directors.

Led the IT Solutions group and oversaw P&L management, budget control, HR management.

Led full product life cycles for program development, account management, and contract negotiations. Managed and led 45 employees in all aspects of desk side support, IT procurement, and account support.

Responsible for the management of all facilities, the staff’s work environment, and all in-house administrative services. Interface with brokers and insurance carriers to negotiate programs that protect company from loss.

Director of Marketing 1/1993 – 12/1997

Key Accomplishments:

Championed business relations with international subsidiaries in Jamaica West Indies, Uganda East Africa, Brazil, and India.

Conceptualized, planned, and launched a capitol fund raising campaign that has raised millions in private contributions annually.

Generated consistent service revenue growth by 50% and gross profit by 68%.

Elevated organizational performance by orchestrating redesign of procurement/sourcing standards.

Played a major role in strategic planning and business planning for the corporation, including the identification of new services, markets, and clients both domestically and internationally.

Education

Richmond Virginia Seminary, Richmond, VA

B.A. - Theology, May, 2004

B.A. – Religion, May, 2002

George Mason University, Fairfax, VA

B.A. - International Studies 1989- 1994

M.A. - Arabic Studies 1994- 1996

Professional Profile

Prince William County Board of Supervisors (Honorary Recognition) 2008

CNA Certification 2001 - Present

Certification Nortel & NEC Engineering 2000 – Present

Crisis Counseling Certification 2000 – Present

United States Army, Fort Belvoir, VA 01/88 to 01/96

Proficient in French, Arabic and Spanish

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