Customer Service Representative

Deon Johnson

Wichita, KS

***********@****.*** - 316-***-****

Work Experience

Customer Service Representative I

Convergys

-

Wichita, KS

December 2009 to December 2010

Responsibilities

Inbound customer service dependent upon vendor specifications.

Accomplishments

10 Customer Commendations, 3-time contest winner on call time resolution/ technical aptitude/timeliness/

contests out of 200 CSRs.

Skills Used

Computer proficiency, technical aptitude with AT&t systems.

Customer Service Representative

VoiceStream Wireless

-

Wichita, KS

February 2000 to October 2002

Responsibilities

Inbound customer service issue handling regarding service issues, service plans, phone

replacement/upgrade, credit issuing by policy, etc.

Accomplishments

17 Customer Commendations, also I won a few contests which were based upon performance indicators.

Skills Used

proficiency with all systems, microsoft, technical applications, etc.

Customer Service Representative (CSR)

APAC Customer Service

-

Wichita, KS

July 1998 to March 1999

Responsibilities

Outbound sales of services dependent upon vendor at the time.

Accomplishments

60% sales close record for most of my tenure. I generally garnered bonuses based upon this number.

Skills Used

I exceeded the (at the time) sales expectations continually.

Education

Associate Degree in Automotive Technology in Automotive Technology

Wichita Area Technical College -

Wichita, KS

2010 to 2011

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