Human Resources Customer Service

Elizabeth Wilkins

*** ****** ****

Richmond, KY 40475

Phone: 859-***-****

Email:

*********.*******@**********.**

m

Professional Profile

Results-oriented, professional with over 6 years' experience performing

human resources functions. Extensive experience in maintaining employee

relations and administering company policies to impact overall business

missions and goals.

< Maintain excellent written and oral communication skills, conflict

resolution abilities, and a high level of confidentiality.

< Successful in the development of new Human Resources policies and

payroll procedures.

< Exceptional ability to build trust and rapport across the organization

through open communication, collaboration, and follow up.

< Well-versed in executing employee engagement strategies to

aggressively deliver quality work and high employee morale.

< Works well under pressure with excellent decision-making abilities,

computer literate, and exemplary dedication to high work ethic.

< Works efficiently by setting work goals, establishing priorities, and

planning ahead for contingencies and obstacles to produce on-time,

high-quality work.

< Highly motivated person, who knows success, comes from being prepared,

hard work, and perseverance.

Benefits ADMINISTRATION ? PAYROLL ADMINISTRATION ? EMPLOYEE-Focused

? EMPLOYEE Development

? DETAIL ORIENTED ? INTERPERSONAL COMMUNICATION ? ORGANIZED

Education

Bachelor of Arts Degree - Psychology - University of Tennessee, Knoxville,

TN - 2008

Computer Competencies

Microsoft Office Software ? Payroll Software ? CRM Software

Professional Experience

Human Resources Business Partner - Pacific Pulmonary Services, Lexington,

KY 2012-Current

Teijin Company

. Manage employee relations matters, conduct investigations, document

findings and recommend appropriate resolutions

. Administer all benefits and enrollment

. Track and report on a timely basis key metrics such as: turnover,

hiring, exit interview data, employee engagement, etc.

. Develop clear communications and documentation. Convey information to

team members and managers in a timely manner.

. Provide effective coaching, counseling and guidance to managers,

supervisors and team members.

. Actively partner with management to provide HR services and solutions

to support the company goals

. Actively encourage employee engagement through a variety of avenues

such as round tables, team building, celebratory events, recognition

programs, etc.

. Provide the full-range of hands-on, day-to-day human resources support

to a broad range of clients, from team members to senior management.

. Launch effective training and leadership initiatives

Human Resources MANAGER - Toho Tenax America, Inc., Rockwood, TN

2010-2012

Teijin Company

. Administered employee benefit plans and Cobra

. Administered all STD, LTD, Life, Accident, and Workers Compensation

. Developed new Human Resources policies and payroll procedures that

safeguarded workers while protecting company interests

. Managed implementation of new human resources, payroll, and time and

attendance software system conversion

. Developed new hire orientation program and materials

. Developed and maintained positive employee relations through open

communication

. Provided support to employees and management by handling concerns and

strategizing to develop solutions

. Ensured legal compliance by continued education on changing state and

federal laws

. Provided human resources support to managers, supervisors, and

employees

. Launched effective training and leadership initiatives

. Administered HRIS and payroll system for 180 employees

. Assisted in managing Environmental Health and Safety for plant

Human Resources Generalist - M Force Staffing, Knoxville, TN

2008- 2010

. Built employee and management relationships through open communication

and support

. Administered Employee Plan Benefits and Cobra

. Prepared and submitted payroll, as well as set up all new employees in

payroll software system

. On boarded all new employees including preparing all new hire

paperwork, setting up insurance and 401K, filing with E-verify and TN

Newhire

. Managed HRIS system

. Administrated all workers compensation claims, all unemployment claims

and prepared separation paperwork

. Maintained accounts receivable to coincide with general ledger

. Provided effective conflict resolution to maintain positive

client/vendor relationships

. Assisted sales team with client retention plans through innovative

strategies

Patient Services Representative - Covenant Health, Knoxville, TN

2006 - 2007

. Resolved customer concerns, inquiries, and complaints in an effective

and timely manner

. Conducted phone triage for scheduling appointments while providing

high quality customer service for all clients

. Contacted clients regarding accounts receivable to generate payments

owed to establishment

. Maintained and ordered inventory

. Assisted with insurance filing

Workflow Coordinator - Covenant Health, Knoxville, TN

2004 - 2006

. Implemented effective complaint resolution practices, as well as,

coordinated services calls to meet the needs of the consumer

. Received all maintenance requests and scheduled maintenance within the

100+ Covenant offices

. Prepared and distributed all month end reports related to maintenance

costs

. Billed all accounts receivables, as well as managed daily schedules

for 6 Technicians

. Built and maintained customer relationships

Contact this candidate