Customer Service Manager

ALAN HARPST

**** ******* ******

Lockport, NY 14094

Home 716-***-****

Cell Phone 716-***-****

To obtain a full time position with opportunity of advancement, where I can use my past work experience, and be a part of a team that will lead to success.

EDUCATION: Royalton Hartland High School

Grad 1987 General Motors Training School

EXPERIENCE:

03-07/03-13 Airtran Airways/Southwest Airlines Buffalo Niagara International Airport, Buffalo NY

*Customer Service

*Ticket Counter

*Ramp

5-01/2-02 The Shores Waterfront Marina, 2 Detroit St, North Tonawanda, NY

9-06/12-06

*Cleaner and Maintenance

7-87/9-04 Mike Smith Buick Pontiac Inc., 6014 S. Transit Road, Lockport NY

*Mechanic/Maintenance/Snow removal

Worked on all aspects of building and ground maintenance

9-04/2-05 Joe Basil Chevrolet Inc., Transit Road, Depew NY

*Mechanic

Other Skills Painting, Wood Working, Pluming, Ground maintenance, Snow Plowing and basic skills in

Electrical

HONORS/AWARDS:

2008/2011 Nominated/Winner of both Fourth Quarters at AirTran Airways for demonstrating excellence and inspiring others to perform at their best. Also, was awarded crew member of both the years and received a special achievement Award for Superior Customer Service and Teamwork.

November 18, 2013

To Whom It May Concern:

This is a letter of recommendation for Alan Harpst. Alan has been a Customer Service and Ramp Agent for AirTran Airways in Buffalo, NY since March 3, 2007. I have had the pleasure of working with Mr. Harpst as his manager during his tenure at AirTran. Alan demonstrates exceptional ramp and customer service skills, is very dependable and is well liked by his peers.

Alan is the type of employee that will promptly follow through with all tasks assigned to him. He works well with other, and strives for excellence while supporting company policies and procedures. Supervisors consider Alan dependable and reliable.

Mr. Harpst was selected as the employee of the year in 2011 by his fellow co-workers and deceived company uniform recognition in June 2010. Alan has also received several performance compliments exemplifying his willingness to help customers and associates.

Alan would be a great asset to any company. I would highly recommend him for employment.

Sincerely,

Kathy Rice

T. Kathlyn Rice

AirTran Airways

Buffalo, NY Station Manager

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